Facilities Helpdesk & Coordination Specialist

Excellerate; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

CBRE Excellerate is seeking an Administrative and Operational Coordinator to provide helpdesk coordination, document control and stakeholder support at our Gauteng site.

You will manage helpdesk calls, track work orders, support PO and invoicing processes, and ensure compliance with HSE standards while delivering reliable admin services to the facilities team.

A Grade 12/Matric and 2–4 years' facilities experience are preferred, with proficiency in MS Office and a detail-oriented mindset.

Qualifications

• Grade 12 / Matric; administrative qualification advantageous.
• 2–4 years’ experience in facilities management or similar environment.
• Experience with helpdesk/work order systems (e.g., Chase, Planon).
• Proficient in MS Office (Excel, Word, Outlook).
• Strong coordination and communication skills.

Responsibilities

• Log calls accurately with location and description.
• Categorise calls (PPM vs Reactive vs Ad hoc).
• Track and update all work orders; escalate where needed.
• Monitor open calls and follow up on outstanding work; ensure SLA adherence.
• Assist with PO creation and track invoices; ensure PO vs work completed alignment.
• Compile reports; maintain documentation and filing; ensure audit readiness.

Skills

MS Office

Administrative and coordination

Attention to detail

Communication and stakeholder

POs and invoices

Time management and organisation

Education

Grade 12 / Matric

Administrative qualification

Tools

Chase

Planon

Job description

CBRE Excellerate is seeking an Administrative and Operational Coordinator to provide helpdesk coordination, document control and stakeholder support at our Gauteng site.

You will manage helpdesk calls, track work orders, support PO and invoicing processes, and ensure compliance with HSE standards while delivering reliable admin services to the facilities team.

A Grade 12/Matric and 2–4 years' facilities experience are preferred, with proficiency in MS Office and a detail-oriented mindset.