Executive IT Support & Systems Engineer Lead

Gauteng Provincial Government; Johannesburg; Vor Ort; ZAR 545.000 - 666.000; Vollzeit

Zusammenfassung

The Department of e-Government in Johannesburg is seeking an experienced IT Desktop Support professional to support executives. You will lead IT setups for new executives, secure deactivations for departing ones, and test new hardware/software to boost productivity.

Responsibilities include OS deployments, security patching, account assistance, SLA adherence, and documenting guides. Govt policies and privacy duties apply; commuting to local offices is expected.

Qualifikationen

• Matric Certificate plus a qualification in Information Technology/Computer Science at NQF level 6 as recognised by the SAQA.
• 3 years' experience in desktop support environment.
• Microsoft Certified Systems Engineer Certificate.
• Microsoft Certified Systems Administrator.
• ITIL Certifications.
• Apple Mac Certification (will be an advantage).
• Certified training in Microsoft AZURE.
• Valid Drivers License is required.

Aufgaben

• Respond to executive end-user support requests on 24-hour bases.
• Facilitate the IT setup of new executives and secure deactivating of device for parting executives.
• Research, test and recommend new hardware, software that can improve executive productivity.
• Create concise documentation/ applications tailored for executives.
• Resolve hardware/software issues.
• Regular maintenance of desktops, laptops, handheld devices.
• Apply system and security updates.
• Confirm antivirus and security software is active and updated.
• Assist end users with issues related to their accounts or computers, such as resetting passwords or troubleshooting technical problems.
• Installation of new operating systems (Windows/Apple) on users' computers as needed, including installing device drivers and other software required for the computers to operate properly.
• Handling security across the network by deploying new security patches and policies and monitoring activity for signs of intrusion or compromise.
• Maintaining a database of users and their respective rights and privileges within the network.
• Enforce and adhere to government IT policies, data protection regulations, and cybersecurity standards.
• Report on the quality and adherence to policies and procedures.
• Perform quality checks and device patch compliance.
• Support data protection and privacy efforts.
• Diagnose and resolve hardware, software, and network problems.
• Assist in user account creation, password resets, and access permissions, following security protocols.
• Resolve problems within the specified timeframes (SLA).
• Document troubleshooting guides and FAQs.
• Conduct on the job training on new technology.
• Coordinate stakeholder relations e.g. Audio and video service providers, OEMs, Microsoft and Apple Mac.
• Install, configure, and update software applications and operating systems on end-user devices.
• Troubleshoot and repair hardware issues, including desktops, laptops, printers, and peripheral.
• Perform hardware and software installation, configuration and upgrades.
• Setup printer, private network(troubleshoot).

Kenntnisse

Microsoft MCSE

MCSA

ITIL Certifications

Apple Mac Certification

Azure Certification

Ausbildung

NQF Level 6 IT/CS qualification

Jobbeschreibung

The Department of e-Government in Johannesburg is seeking an experienced IT Desktop Support professional to support executives. You will lead IT setups for new executives, secure deactivations for departing ones, and test new hardware/software to boost productivity.

Responsibilities include OS deployments, security patching, account assistance, SLA adherence, and documenting guides. Govt policies and privacy duties apply; commuting to local offices is expected.