ICT Service Lead: Proactive Desktop Support & Business Link

CIPC - Companies and Intellectual Property Commission (a member of the dtic Group); Pretoria; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A government agency in Pretoria is looking for an ICT Support Services team leader. The successful candidate will manage ICT service calls and lead desktop support projects. Applicants must have 5 years of experience in ICT support, a 3-year ICT diploma or degree, and ITIL certification. This role requires proactive governance over the desktop environment and effective communication with stakeholders. The agency is committed to employment equity and seeks to enhance representivity within its workforce.

Qualifications

• 5 years working experience in ICT support services.
• One year experience as ICT desktop support/services team leader or project manager.
• Experience in leading ICT desktop support projects.

Responsibilities

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to Senior Manager.
• Proactively monitor and manage service levels with the business.

Skills

ICT support service management

ITIL knowledge

Team leadership

Service level management

Business service management

Education

3-year ICT National Diploma or degree (NQF 6 or higher)

ITIL training/certification

Relevant technical certifications

Job description

A government agency in Pretoria is looking for an ICT Support Services team leader. The successful candidate will manage ICT service calls and lead desktop support projects. Applicants must have 5 years of experience in ICT support, a 3-year ICT diploma or degree, and ITIL certification. This role requires proactive governance over the desktop environment and effective communication with stakeholders. The agency is committed to employment equity and seeks to enhance representivity within its workforce.