Executive Assistant Manager

Craven Cottage CC; South Africa; On-site; ZAR 334,800 - 558,000; Full time

Job summary

Craven Cottage CC is seeking a skilled Hotel Manager to oversee operations and enhance guest experiences in South Africa. The ideal candidate will have over 5 years of experience in hotel management, strong leadership abilities, and a hospitality qualification.

The role involves developing strategies to improve service quality, managing daily operations, and supervising department heads. Applicants with excellent German language skills are preferred. This position offers an opportunity to lead a diverse team in a dynamic environment.

Qualifications

• High school diploma required.
• A formal qualification in hospitality is essential.
• 5+ years in hotel operations with management experience.

Responsibilities

• Develop strategies for improving guest experience and efficiency.
• Manage daily operations of the hotel.
• Supervise and train staff, ensuring compliance with policies.

Skills

Analytical skills

Communication skills

Organizational skills

Leadership

Proficiency in PMS

Fluent German

Education

High school diploma

Formal hospitality qualification

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Duties

• Develop and implement strategies to improve rooms quality, efficiency, and guest experience.
• Manage day‑to‑day operations.
• Maximize departmental profitability through cost control, inventory management, and revenue enhancement initiatives.
• Ensure strict adherence to brand standards, SOPs, and service quality, acting as a steward for guest experience.
• Supervise, train, and develop department heads (HODs) and staff, conducting performance evaluations to ensure compliance with hotel policies.
• Handle high‑level guest inquiries, resolve complaints, and ensure high customer satisfaction ratings.
• Act as a liaison between rooms divisions and the General Manager, providing updates on performance, labour, and budget.

Requirements

• High school diploma.
• A formal hospitality qualification.
• Minimum 5+ years of progressive experience in hotel operations, with at least 2–3 years in a management role.
• Candidates from Italy or Germany with excellent German language skills preferred.
• Strong analytical, communication, and organizational skills.
• Proven ability to lead large, diverse teams under high‑pressure conditions.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.