Duty Manager

Craven Cottage CC; Gqeberha; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Craven Cottage CC is seeking a Hotel Operations Supervisor to manage daily hotel activities and ensure top-tier guest experiences. You will lead multiple departments, resolve guest issues, and maintain service standards in a fast-paced environment.

The candidate should have a formal hotel qualification and 2–3 years of supervisory experience, with strong leadership and English communication skills. Weekend and holiday shifts are expected.

Qualifications

• Formal hotel qualification or equivalent is required.
• Minimum 2–3 years' experience in a supervisory or management role within hospitality.
• Experience in Front Office and Food & Beverage operations.
• Strong leadership and team management abilities.
• Excellent communication and written/spoken English.

Responsibilities

• Oversee day-to-day operations of the hotel.
• Ensure exceptional guest service is delivered consistently.
• Handle guest queries, complaints, and special requests efficiently.
• Support and supervise all operational departments.
• Ensure compliance with hotel policies and standards.
• Assist with staff scheduling, training, and performance management.
• Conduct daily operational checks and duty management reports.
• Maintain a safe, welcoming environment for guests and staff.

Skills

Communication

Interpersonal skills

Leadership

Staff training

Cash handling

PMS & MS Office

Problem solving

Guest relations

Education

Formal hotel qualification

Tools

Hotel PMS

Microsoft Office

Job description

Duties

• Oversee the day-to-day operations of the hotel
• Ensure exceptional guest service is consistently delivered
• Handle guest queries, complaints, and special requests efficiently
• Support and supervise all operational departments
• Ensure compliance with hotel policies, procedures, and standards
• Assist with staff scheduling, training, and performance management
• Conduct daily operational checks and duty management reports
• Ensure a safe, secure, and welcoming environment for guests and staff

Requirements

• Formal Hotel Qualification or equivalent
• Minimum 2–3 years' experience in a supervisory or management role within the hospitality industry
• Experience in both Front Office and Food & Beverage operations
• Excellent communication and interpersonal skills
• Strong command of written and spoken English
• Ability to work various shifts, including weekends, public holidays, and split shifts
• Reliable transport
• Strong leadership and team management skills
• Ability to train, motivate, and supervise staff
• Excellent problem-solving and decision-making abilities
• Ability to remain calm and professional under pressure
• Strong guest relations and complaint-handling skills
• High level of attention to detail and organizational skills
• Computer literacy, including experience with hotel property management systems and Microsoft Office
• Ability to manage cash handling procedures and daily reconciliations
• Knowledge of health, safety, and hygiene standards
• Ability to oversee daily hotel operations and ensure service standards are maintained
• Strong administrative and reporting skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Professional appearance and positive attitude
• Honest, reliable, and trustworthy
• Passion for delivering exceptional guest experiences
• Must be highly guest-orientated and service-driven