Event Operations Coordinator

The Working Earth; Cape Town; Presencial; ZAR 360.000 - 480.000; Jornada completa

Descripción de la vacante

The Working Earth in Cape Town is seeking a proactive hospitality professional to manage venue operations for major events and corporate functions.

You will coordinate hospitality services, host guests, and ensure seamless event delivery while maintaining exceptional service standards across evenings, weekends, and event days.

Formación

• Qualification in hospitality, event management, tourism or business administration.
• Minimum 3 years' experience in hospitality, events, venue operations or related environment.
• Proven experience coordinating multiple stakeholders and service providers.
• Strong administrative and organisational abilities.
• Intermediate to advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Willingness to work evenings, weekends, public holidays and event days.

Responsabilidades

• Coordinate hospitality operations for match days, corporate events and special functions.
• Ensure hospitality suites, lounges and premium guest areas are ready and operational.
• Conduct pre-event inspections and venue walkabouts.
• Support event setup, execution and post-event close-out activities.
• Coordinate requirements with internal teams and service providers.
• Assist with the delivery of hospitality activations and guest experiences.
• Welcome and host hospitality guests, sponsors and clients.
• Maintain a world-class customer experience throughout all events.
• Build and maintain relationships with stakeholders and partners.

Conocimientos

Excel

Communication

Organisational abilities

Administrative skills

Event coordination

Stakeholder management

Educación

Hospitality/Event/Business qualification

Herramientas

Microsoft Excel

Descripción del empleo

Key Responsibilities

Hospitality & Event Operations

• Coordinate hospitality operations for match days, corporate events, and special functions.
• Ensure hospitality suites, lounges, and premium guest areas are fully operational and event ready.
• Conduct pre-event inspections and venue walkabouts.
• Support event setup, execution, and post-event close-out activities.
• Coordinate operational requirements with internal teams and service providers.
• Assist with the successful delivery of hospitality activations and guest experiences.

Guest Experience & Stakeholder Management

• Welcome and host hospitality guests, sponsors, and clients.
• Ensure a world-class customer experience throughout all events.
• Address guest requests and operational challenges professionally and efficiently.
• Build and maintain strong relationships with stakeholders and partners.

Supplier Coordination

• Liaise with catering, beverage, staffing, security, and technical service providers.
• Monitor supplier performance and service delivery standards.
• Ensure suppliers meet operational requirements and event timelines.
• Assist with vendor management and compliance processes.

Administration & Reporting

• Complete event administration, operational checklists, and reports.
• Compile post-event evaluations and operational feedback reports.
• Maintain accurate records and documentation.
• Support budget administration, invoicing, and general departmental coordination.
• Prepare operational reports using Microsoft Excel and related systems.

Minimum Requirements

• Relevant qualification in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• Minimum 3 years' experience in hospitality, events, venue operations, or a related environment.
• Proven experience coordinating multiple stakeholders and service providers.
• Strong administrative and organisational abilities.
• Intermediate to Advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work evenings, weekends, public holidays, and event days.

Key Competencies

• Exceptional attention to detail
• Strong planning and organisational skills
• Customer-focused approach
• Problem-solving capability
• Relationship-building skills
• Ability to multitask in a dynamic environment
• Professional communication skills
• Resilience and adaptability
• Team-player mentality

What We're Looking For

The ideal candidate is a proactive hospitality professional who enjoys being at the heart of event operations. You are highly organised, solutions-driven, and capable of managing multiple priorities while maintaining exceptional service delivery standards. Experience within hospitality, events, stadia, conferencing, or venue operations will be highly advantageous.