ERP Consultant

Decision Inc.; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Decision Inc. is seeking a strong Microsoft Dynamics Financial Consultant to join our ERP team. You will provide functional and technical consulting, deliver successful implementations, and support for Dynamics projects while ensuring high client satisfaction.

Responsibilities include sales support, on-site consulting, upgrade assistance, admin tasks, and maintaining product knowledge. Excellent communication and relationship skills are essential to succeed.

Qualifications

• Minimum 5 years' consulting experience.
• 3 years' Microsoft Dynamics product experience.
• Experience in go-live data conversions, upgrades, or full cycle implementations.
• Experience in a consulting service environment.
• Knowledge of BI/EPMS/Business Productivity offerings is a plus.

Responsibilities

• Provide sales support when needed: assist sales with Microsoft technology assessments and demonstrations.
• Perform on-site consulting services for implementation projects, including gap/fit analysis and requirements documentation.
• Participate in RFI/RFP/RFQ processes and develop statements of work.
• Perform upgrade consulting and cost/timeline preparation.
• Provide end-user training and ongoing support; mentor team members.

Skills

Communication skills

Problem solving

Client relationship management

Presentation skills

Education

Relevant Degree

Tools

Microsoft Dynamics

Job description

We are looking for a strong Microsoft Dynamics Financial Consultant to join our ERP team within Decision Inc.

Our functional consultant will provide functional and technical consulting services, deliver successful implementation and support for Microsoft Dynamics software projects with a high level of client satisfaction, therefore good communication skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the center of our delivery service. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Responsibilities Include, But Are Not Limited To

Provide sales support when needed:

Work closely with the sales team in assisting prospective companies in their Microsoft technology assessment by obtaining information about their business strategies, processes, desired outcomes and critical success factors and evaluate technology tools to enable them to carry out their objectives

Present tailored demonstrations of the technology solution

Develop statement of work and scope documents

Participate in a team completing a Request for Information (RFI), Request for Proposal (RFP) or Request for Quote (RFQ)

Perform on-site consulting services for implementation projects, including but not limited to:

• Implement Microsoft Software


• Lead and or participate in the requirement analysis workshops


• Understand, communicate, interpret, and document business processes and requirements


• Utilize Microsoft implementation standards and tools/documents as defined by Decision Inc.'s chosen methodology


• Create and develop design specifications including gap/fit analysis documentation


• Work with the technical team to design, test, and implement customisations and conduct prototype testing with the client


• Participate in project quality assurance processes as appropriate


• Provide end-user training and end-user support throughout the implementation


• Assist Project Manager as required

Perform Ongoing Support Services To Existing Clients

Via email/phone/remote support and on-site visits

Proactively participate in strategic way forward discussions/meetings with clients, prepare scoping documentation and quotations, and implement proposals on acceptance by the client

Fulfil SLA requirements

Upgrades

Provide customers with information regarding upgrades

Assist in preparation of costing and timelines

Perform upgrade consulting services in accordance with upgrade principles and approved methodologies

Perform Admin Functions

Document services rendered using Decision Inc. time and expense billing system and other project management templates in a timeous fashion

Meet productivity and efficiency standards (billable hours)

Develop and continually refine Microsoft implementation standards, tools and documents

Use internal systems and processes to record client interactions

Interface with Account manager to ensure Decision Inc./customer documentation is correct and up to date

Product Knowledge

Attain product certifications as deemed necessary by Microsoft and/or Decision Inc.

Maintain product knowledge on upcoming product releases

Investigate and make recommendations on appropriate new technologies and products (including 3rd party products)

Provide mentoring to team members, as required

Who Do You Need to Be?

Relevant Degree

• Minimum 5 years' consulting experience and 3 years' Microsoft Dynamics product experience


• Must have participated in at least 3 go-live data conversions, and/or upgrades, and/or full cycle implementations

Experience within consulting service environment

Knowledge of and experience in one of our service offerings, such as Business Intelligence, Enterprise Performance Management, Business Productivity Solutions etc.

Strong problem-solving skills and good communication skills, both written and verbal

Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people

Ability to successfully manage and maintain strong relationships with a team and clients

Effective planning and organizational skills

Passionate and ambitious to deliver on the company's strategic plan

Understanding how to enhance business with technology

Relational thinking (How elements of a solution / program / system fit together)

Experience in Customer and Employee Engagement added benefit

Well groomed, pro-active, enthusiastic, upbeat peoples' person with strong relationship building skills

Excellent organisational skills, attention to detail, self-motivation and a desire to succeed

Possess business consulting, project definition and planning skills

Professional and ethical

The ability to work under pressure as part of a highly motivated team