ERP Consultant | DISA-BA-FO-JHB-0062

Decision Inc.; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Decision Inc. is seeking a strong Microsoft Dynamics Financial Consultant to join our ERP team. You will deliver functional and technical consulting, drive successful implementations, and provide ongoing support with a focus on client satisfaction.

Exposure to diverse industries and strong communication are essential. As part of our ERP team, you will collaborate with sales, development, and engineering, maintain up-to-date product knowledge, and mentor colleagues while helping clients realise

Qualifications

• Minimum 5 years' consulting experience in the field.
• At least 3 years' Microsoft Dynamics product experience.
• Experience in go-live data conversions or upgrades and full cycle implementations.

Responsibilities

• Provide sales support to assess client needs and demonstrate tailored solutions.
• Perform on-site consulting for Microsoft Dynamics implementations and workshops.
• Document business processes, design specifications, and requirements.
• Deliver end-user training and provide post-implementation support.
• Assist project management with scoping, timelines and quality assurance.
• Maintain product knowledge and mentor team members.

Skills

Communication skills

Problem-solving

Relational thinking

Explain technical concepts

Education

Relevant Degree

Tools

Microsoft Dynamics

Job description

We are looking for a strong Microsoft Dynaics Financial Consultant to join our ERP team within Decision Inc.

Our functional consultant will provide functional and technical consulting services, deliver successful implementation and support for Microsoft Dynamics software projects with a high level of client satisfaction, therefore good communication skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross‑functional teams - Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the center of our delivery service. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Responsibilities include, but are not limited to:

• Provide sales support when needed:
  • Work closely with the sales team in assisting prospective companies in their Microsoft technology assessment by obtaining information about their business strategies, processes, desired outcomes and critical success factors and evaluate technology tools to enable them to carry out their objectives
  • Present tailored demonstrations of the technology solution
  • Develop statement of work and scope documents
  • Participate in a team completing a Request for Information (RFI), Request for Proposal (RFP) or Request for Quote (RFQ)
• Perform on-site consulting services for implementation projects, including but not limited to:
  • Implement Microsoft Software
  • Lead and or participate in the requirement analysis workshops
  • Understand, communicate, interpret, and document business processes and requirements
  • Utilize Microsoft implementation standards and tools/documents as defined by Decision Inc.'s chosen methodology
  • Create and develop design specifications including gap/fit analysis documentation
  • Work with the technical team to design, test, and implement customisations and conduct prototype testing with the client
  • Participate in project quality assurance processes as appropriate
  • Provide end-user training and end-user support throughout the implementation
  • Assist Project Manager as required
• Perform ongoing support services to existing clients:
  • Via email/phone/remote support and on-site visits
  • Proactively participate in strategic way forward discussions/meetings with clients, prepare scoping documentation and quotations, and implement proposals on acceptance by the client
  • Fulfil SLA requirements
• Upgrades:
  • Provide customers with information regarding upgrades
  • Assist in preparation of costing and timelines
  • Perform upgrade consulting services in accordance with upgrade principles and approved methodologies
• Perform admin functions:
  • Document services rendered using Decision Inc. time and expense billing system and other project management templates in a timeous fashion
  • Meet productivity and efficiency standards (billable hours)
  • Develop and continually refine Microsoft implementation standards, tools and documents
  • Use internal systems and processes to record client interactions
  • Interface with Account manager to ensure Decision Inc./customer documentation is correct and up to date
• Product knowledge:
  • Attain product certifications as deemed necessary by Microsoft and/or Decision Inc.
  • Maintain product knowledge on upcoming product releases
  • Investigate and make recommendations on appropriate new technologies and products (including 3rd party products)
  • Provide mentoring to team members, as required

Who Do You Need to Be?

Relevant Degree

• Minimum 5 years' consulting experience and 3 years' Microsoft Dynamics product experience
• Must have participated in at least 3 go-live data conversions, and/or upgrades, and/or full cycle implementations

• Experience within consulting service environment
• Knowledge of and experience in one of our service offerings, such as Business Intelligence, Enterprise Performance Management, Business Productivity Solutions etc.
• Strong problem‑solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
• Ability to successfully manage and maintain strong relationships with a team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the company's strategic plan
• Understanding how to enhance business with technology
• Relational thinking (How elements of a solution / program / system fit together)
• Experience in Customer and Employee Engagement added benefit
• Well groomed, pro‑active, enthusiastic, upbeat peoples' person with strong relationship building skills
• Excellent organisational skills, attention to detail, self‑motivation and a desire to succeed
• Possess business consulting, project definition and planning skills
• Professional and ethical
• The ability to work under pressure as part of a highly motivated team