Entry-Level Telecoms Support Technician with Mentorship
Placements24
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Benefits offered by this job
Job summary
Placements24 in Soweto is seeking a Junior Telecoms Support Technician to join our operations team. This entry-level role provides first-line technical support to customers and assists with installation and basic troubleshooting of telecommunications services.
You will work under senior technicians, gain hands-on experience with CPE like modems and routers, document interactions, and learn networking concepts while delivering friendly customer service in the field as needed.
Qualifications
- Fundamental networking concepts and home networking equipment understanding.
- Basic troubleshooting and customer-focused approach.
- Willingness to learn and follow technical instructions.
Responsibilities
- Provide first-level technical support to customers via phone, email, or in person.
- Assist with installation, setup, and activation of CPE such as modems and routers.
- Perform basic troubleshooting and resolve issues per guidelines.
- Escalate complex issues to senior staff or other departments.
- Maintain accurate records of support interactions and resolutions.
- Educate customers on service usage and basic troubleshooting steps.
Skills
Education
Job description
Placements24 in Soweto is seeking a Junior Telecoms Support Technician to join our operations team. This entry-level role provides first-line technical support to customers and assists with installation and basic troubleshooting of telecommunications services.
You will work under senior technicians, gain hands-on experience with CPE like modems and routers, document interactions, and learn networking concepts while delivering friendly customer service in the field as needed.
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