Entry-Level Telecoms Support Technician with Mentorship

Placements24

Soweto

On-site

ZAR 134,000 - 201,000

Full time

5 days ago
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Benefits offered by this job

Competitive starting salary
On-the-job training
Health and wellness benefits
Opportunities for career advancement
Supportive team environment

Job summary

Placements24 in Soweto is seeking a Junior Telecoms Support Technician to join our operations team. This entry-level role provides first-line technical support to customers and assists with installation and basic troubleshooting of telecommunications services.

You will work under senior technicians, gain hands-on experience with CPE like modems and routers, document interactions, and learn networking concepts while delivering friendly customer service in the field as needed.

Qualifications

  • Fundamental networking concepts and home networking equipment understanding.
  • Basic troubleshooting and customer-focused approach.
  • Willingness to learn and follow technical instructions.

Responsibilities

  • Provide first-level technical support to customers via phone, email, or in person.
  • Assist with installation, setup, and activation of CPE such as modems and routers.
  • Perform basic troubleshooting and resolve issues per guidelines.
  • Escalate complex issues to senior staff or other departments.
  • Maintain accurate records of support interactions and resolutions.
  • Educate customers on service usage and basic troubleshooting steps.

Skills

Networking basics
Customer service
Willingness to learn
Field work

Education

High School Diploma
Technical certification in IT/Telecommunications (a plus)

Job description

Placements24 in Soweto is seeking a Junior Telecoms Support Technician to join our operations team. This entry-level role provides first-line technical support to customers and assists with installation and basic troubleshooting of telecommunications services.

You will work under senior technicians, gain hands-on experience with CPE like modems and routers, document interactions, and learn networking concepts while delivering friendly customer service in the field as needed.

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