Frontline Service Desk Analyst

Computacenter; Wes-Kaap; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Computacenter in Wes-Kaap is seeking a Service Desk operative to log tickets, progress requests, and act as a single point of contact for IT incidents across users and resolver groups. You will provide timely updates, adhere to SLAs, manage ticket lifecycles, and collaborate with internal teams to restore services quickly.

Ideal candidates have customer-service experience (18–24 months), basic networking troubleshooting, and proficiency with MS Office.

Qualifications

• Excellent verbal and written communication skills.
• Minimum 18-24 months in a customer service role.
• Basic troubleshooting in technical/ networking environments.

Responsibilities

• Progress each ticket logged on the ticket management system across resolver groups.
• Provide First Line Support and proactive communication.
• Manage and maintain mailboxes and inform users of reference numbers.
• Ensure timely updates and adherence to service levels.
• Work as part of a team to meet customer expectations.

Skills

Excellent communication

Customer service mindset

Team player

Analytical mindset

Time management

Tools

MS Office Suite

Windows XP/Windows 7

Job description

Computacenter in Wes-Kaap is seeking a Service Desk operative to log tickets, progress requests, and act as a single point of contact for IT incidents across users and resolver groups. You will provide timely updates, adhere to SLAs, manage ticket lifecycles, and collaborate with internal teams to restore services quickly.

Ideal candidates have customer-service experience (18–24 months), basic networking troubleshooting, and proficiency with MS Office.