Entry-Level Remote Telecoms Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Training program

Health benefits

PTO and holidays

Career growth opportunities

Remote-friendly environment

Access to latest tools

Job summary

Placements24 is seeking a diligent Customer Support Specialist to join a fully remote team serving telecoms customers. You will handle inquiries via phone, email, and chat, troubleshoot technical issues, and guide customers through setup and product features.

The role emphasizes patient communication, problem-solving, and the ability to work independently from a home office. A supportive, training-focused environment and remote-friendly culture are provided.

Qualifications

• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computer systems and various software applications.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and chat.
• Troubleshoot and resolve technical problems related to telecom services.
• Guide customers through setup processes and product features.
• Escalate complex issues to appropriate departments or senior staff.
• Maintain accurate customer records in the CRM system.
• Educate customers on available services and product offerings.
• Adhere to company policies while ensuring customer satisfaction.
• Collaborate with team members to share knowledge and improve processes.
• Identify trends in customer issues and provide feedback to relevant teams.

Skills

Problem-solving

Troubleshooting

Verbal communication

Written communication

Patience & empathy

Independence

Education

High school diploma

Tools

CRM software

Ticketing software

Job description

Placements24 is seeking a diligent Customer Support Specialist to join a fully remote team serving telecoms customers. You will handle inquiries via phone, email, and chat, troubleshoot technical issues, and guide customers through setup and product features.

The role emphasizes patient communication, problem-solving, and the ability to work independently from a home office. A supportive, training-focused environment and remote-friendly culture are provided.