Entry-Level Global Customer Care Specialist

Resolv Global; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Resolv Global in Wynberg, Cape Town, is seeking an enthusiastic Entry-Level Customer Service Representative to assist international clients across phone, email, and chat. You will be the first point of contact, delivering accurate information and friendly support.

The role requires Grade 12, 1–2 years in an International Contact Centre, a clear criminal/credit record, and basic computer skills. You will document interactions in the CRM and collaborate with teammates to improve service.

Qualifications

• 1-2 years' experience in an International Contact Centre.
• Excellent written and verbal communication skills.
• Clear criminal and credit record.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer queries, issues, and complaints efficiently and professionally.
• Document customer interactions on the CRM system.

Skills

Customer service

Communication

Problem solving

CRM

Multitasking

Education

Grade 12 / Matric

Tools

CRM systems

Job description

Resolv Global in Wynberg, Cape Town, is seeking an enthusiastic Entry-Level Customer Service Representative to assist international clients across phone, email, and chat. You will be the first point of contact, delivering accurate information and friendly support.

The role requires Grade 12, 1–2 years in an International Contact Centre, a clear criminal/credit record, and basic computer skills. You will document interactions in the CRM and collaborate with teammates to improve service.