Engineering Manager (Spares)

Recruitpro Solutions; Soweto; On-site; ZAR 720,000 - 1,200,000; Full time

Job summary

Recruitpro Solutions in Soweto is seeking a Commercial Leader to develop and execute strategies that grow spare parts, refurbishment, repair and field service revenue, while delivering departmental sales and profitability targets.

You will lead the Spares and Services Department, establish KPIs, mentor staff, oversee budgets and workflows, supervise quotation processes and order processing, and cultivate strong relationships with key mining and industrial customers to secure long-term

Qualifications

• Experience leading a spare parts and services department in an industrial/mining environment.
• Strong customer relationship management and contract negotiation skills.
• Ability to develop and implement revenue growth strategies and annual business plans.

Responsibilities

• Develop and execute strategies to grow spare parts, refurbishment, repair and field service revenue.
• Achieve departmental sales and profitability targets.
• Identify new business opportunities within existing and prospective customer accounts.
• Develop aftermarket sales strategies to increase customer retention and recurring revenue.
• Analyse market trends, customer spending patterns and competitor activity.

Skills

Leadership

Negotiation

Business development

Customer relationship management

Commercial decision-making

Strategic thinking

Problem-solving

Financial analysis

Project management

Communication skills

Job description

Key Responsibilities

Commercial Leadership & Revenue Growth

• Develop and execute strategies to grow spare parts, refurbishment, repair and field service revenue
• Achieve departmental sales and profitability targets
• Identify new business opportunities within existing and prospective customer accounts
• Develop aftermarket sales strategies to increase customer retention and recurring revenue
• Analyse market trends, customer spending patterns and competitor activity

Customer Relationship Management

• Establish and maintain strong relationships with key mining and industrial customers
• Negotiate and maintain Customer Supply Agreements
• Resolve customer complaints, commercial disputes and service-related issues
• Ensure exceptional customer service standards throughout the department
• Conduct regular customer visits to strengthen relationships and identify opportunities

Team Leadership & Department Management

• Lead and manage the Spares and Services Department personnel
• Develop performance metrics and KPIs
• Mentor, coach and develop staff
• Manage departmental budgets and expenditure
• Drive continuous improvement initiatives

Sales Administration & Operational Oversight

• Oversee quotation processes, costing submissions and order processing
• Monitor order expediting, collections and deliveries
• Ensure efficient inventory management practices
• Develop and maintain departmental procedures and workflows
• Maintain and improve part numbering systems and customer master data requirements

Support to Sales Engineering Team

• Support regional Sales Engineers with lifecycle costing and maintenance budget projections
• Assist in developing aftermarket solutions for customers
• Coordinate customer communication regarding spare parts availability and maintenance planning

Strategic Planning

• Develop annual business plans and growth strategies
• Monitor departmental profitability and margins
• Identify opportunities to improve operational efficiency and customer responsiveness

Key Competencies

• Leadership and people management
• Negotiation and influencing skills
• Business development
• Customer relationship management
• Commercial decision-making
• Strategic thinking
• Problem-solving
• Financial analysis
• Project management
• High-level communication skills