Spares Sales and Commercial Operations Manager

Isilumko Staffing; Krugersdorp; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Isilumko Staffing in Gauteng seeks an experienced Manager: Spares Sales & Commercial Operations to lead the commercial performance of the Spares and Services Department. The role focuses on driving sales growth, developing key customer relationships, and improving profitability across spare parts, refurbishments, repairs and field services.

You will oversee budgeting, quotations, inventory, and KPI tracking, coach the team, and negotiate Customer Supply Agreements with mining and industrial

Qualifications

• Tertiary qualification in Business Management, Sales, Commerce or Engineering.
• 5–8 years' relevant experience in sales/commercial operations.
• Proven management and leadership experience.
• Experience in mining/engineering/industrial equipment sector.
• Strong negotiation, communication and stakeholder management skills.

Responsibilities

• Develop and implement strategies to grow spare parts, refurbishment, repair and field service revenue.
• Drive departmental sales, profitability and margin targets.
• Identify and develop new business opportunities within existing and prospective accounts.
• Develop aftermarket sales strategies to increase customer retention and recurring revenue.
• Build and maintain relationships with mining and industrial customers.
• Negotiate and manage Customer Supply Agreements.
• Conduct regular customer visits to strengthen relationships and identify opportunities.
• Resolve customer complaints and service-related issues.
• Lead, manage, coach and develop the Spares and Services team.
• Establish and monitor departmental KPIs and performance metrics.
• Manage budgets and expenditure; oversee quotations, costing, orders, and deliveries.
• Ensure effective inventory management and accurate data.

Skills

Business Management

Sales Experience

Leadership

Mining Industry

Spare Parts

Business Development

Key Accounts

Financial Acumen

Negotiation

Analytical Thinking

Education

Tertiary qualification in Business Management, Sales, Commerce or Engineering

Job description

Job Description

Manager: Spares Sales & Commercial Operations

Location: Gauteng
Industry: Mining / Engineering
Department: Spares & Services
Reporting to: Managing Director

Job Purpose

An exciting opportunity is available for an experienced Manager: Spares Sales & Commercial Operations to lead the commercial performance of a Spares and Services Department. The successful candidate will be responsible for driving sales growth, developing customer relationships, improving profitability and overseeing the efficient execution of commercial activities relating to spare parts, refurbishments, repairs and field services.

Key Responsibilities

• Develop and implement strategies to grow spare parts, refurbishment, repair and field service revenue.
• Drive departmental sales, profitability and margin targets.
• Identify and develop new business opportunities within existing and prospective customer accounts.
• Develop aftermarket sales strategies to increase customer retention and recurring revenue.
• Build and maintain strong relationships with key mining and industrial customers.
• Negotiate and manage Customer Supply Agreements.
• Conduct regular customer visits to strengthen relationships and identify new opportunities.
• Resolve customer complaints, commercial disputes and service-related issues.
• Lead, manage, coach and develop the Spares and Services team.
• Establish and monitor departmental KPIs and performance metrics.
• Manage departmental budgets and expenditure.
• Oversee quotations, costing submissions, order processing, expediting, collections and deliveries.
• Ensure effective inventory management and accurate customer and part master data.
• Develop and maintain departmental procedures and workflows.
• Support Sales Engineers with lifecycle costing, maintenance budget projections and aftermarket solutions.
• Develop annual business plans and commercial growth strategies.
• Monitor departmental profitability, margins and operational efficiency.
• Drive continuous improvement and enhance customer service levels.

Minimum Requirements

• Relevant tertiary qualification in Business Management, Sales, Commerce, Engineering or a related field.
• Minimum 5–8 years' relevant experience in sales, commercial operations, aftermarket sales or a related environment.
• Proven management and leadership experience.
• Experience within the mining, engineering, industrial equipment or related sector.
• Strong understanding of spare parts, aftermarket sales, repairs, refurbishments and/or field services.
• Proven track record of business development and achieving sales targets.
• Experience managing key customer relationships and commercial agreements.
• Strong financial and commercial acumen.
• Excellent negotiation, communication and stakeholder management skills.
• Strong analytical, strategic planning and problem-solving abilities.

Key Competencies

• Commercial leadership
• Sales and business development
• Customer relationship management
• People management
• Negotiation and influencing
• Financial analysis
• Strategic thinking
• Project management
• Problem-solving
• Communication skills