Engineering Field Service Supervisor

Pump and abrasion Technologies; eMalahleni; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Pump and abrasion Technologies in Mpumalanga is seeking an Engineering Field Service Supervisor to lead a team of field service technicians, ensure timely and budget-compliant service delivery, and maintain quality standards. You will train and mentor technicians, provide technical support, resolve customer issues, and report progress to management.

Willingness to travel within South Africa is expected. The ideal candidate has a bachelor's in engineering and at least 5 years in field service

Qualifications

• Bachelor's degree in engineering or equivalent required.
• 5+ years in engineering field service with 2+ years in supervision.
• Proven leadership and strong communication skills.
• Ability to troubleshoot and solve complex technical issues.

Responsibilities

• Supervise and lead a team of field service technicians.
• Schedule and assign field service work orders.
• Ensure on-time delivery within budget and quality standards.
• Provide technical support and guidance to technicians.
• Conduct training and mentorship programs for staff.
• Monitor field service equipment and tools.
• Resolve customer complaints or issues professionally.
• Communicate with customers, team, and management.
• Provide regular reports on field service activities.

Skills

Leadership

Communication

Engineering principles

Troubleshooting

Mentoring

Travel readiness

Education

Bachelor's degree in engineering

Job description

Job Description

We are seeking a reliable and experienced Engineering Field Service Supervisor to oversee and lead a team of field service technicians. The successful candidate will be responsible for ensuring that all field service activities are completed on time, within budget, and meet quality standards. The Engineering Field Service Supervisor will also be responsible for training and mentoring field service technicians, providing technical support, and resolving any customer complaints or issues.

Responsibilities

• Supervise and lead a team of field service technicians
• Schedule and assign field service work orders to technicians
• Monitor and ensure that all work orders are completed on time, within budget, and meet quality standards
• Provide technical support and guidance to field service technicians
• Conduct training and mentorship programs for technicians
• Monitor and maintain field service equipment and tools
• Resolve any customer complaints or issues in a timely and professional manner
• Communicate effectively with customers, team members, and management
• Provide regular reports and updates to management on field service activities

Qualifications

• Bachelor's degree in engineering or a related field
• 5+ years of experience in engineering field service, with at least 2 years in a supervisory role
• Strong leadership and communication skills
• Excellent technical skills and knowledge in engineering principles
• Ability to troubleshoot and problem-solve complex technical issues
• Experience working with a variety of field service equipment and tools
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Willingness to travel as needed