Customer Debt Solutions Advisor

ExlService Holdings, Inc.; Cape Town; Sur place; ZAR 201 000 - 268 000; Plein temps

Résumé du poste

ExlService Holdings, Inc. in Cape Town is seeking a customer service specialist to handle telephone inquiries, deliver compliant, empathetic support, and assist customers in challenging financial situations.

You will negotiate payment plans, assess needs, and guide clients toward appropriate support options, including external debt advice, ensuring clear information and positive outcomes for both the customer and the company.

Qualifications

• Handle customer enquiries over the telephone with excellent service while ensuring compliance with internal processes and regulatory standards.
• Apply empathy and emotional intelligence to connect with customers, especially in difficult or stressful situations.
• Negotiate payment and repayment plans, assess customers' needs and financial circumstances, and address missed payments or arrears.
• Signpost customers to external debt advisory services, explaining benefits and how to contact them.

Description du poste

ExlService Holdings, Inc. in Cape Town is seeking a customer service specialist to handle telephone inquiries, deliver compliant, empathetic support, and assist customers in challenging financial situations.

You will negotiate payment plans, assess needs, and guide clients toward appropriate support options, including external debt advice, ensuring clear information and positive outcomes for both the customer and the company.