Emergency Dispatch Operations Lead (24/7)

Placements24; Bloemfontein; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Medical and life insurance

Pension fund contribution

Paid time off and sick leave

Advanced training opportunities

Job summary

Placements24 is seeking an experienced Dispatch Manager to lead on-site emergency dispatch operations in Bloemfontein. You will manage a team of dispatchers, ensure rapid resource allocation, and uphold all protocols to protect public safety.

The role requires decisive leadership, calm performance under pressure, and strong communication with multiple agencies. On-site work with comprehensive benefits is offered.

Qualifications

• Minimum 5 years in a supervisory or management role in emergency services or related field.
• Proven leadership and ability to coordinate teams under pressure.
• Strong knowledge of emergency response protocols and dispatch procedures.

Responsibilities

• Lead and supervise a team of emergency dispatchers with on-site oversight.
• Oversee dispatch coordination of units to incidents and 24/7 staffing.
• Monitor reliability of communication systems and dispatch logs.
• Develop and implement SOPs for dispatch operations.
• Train, evaluate and provide ongoing feedback to staff.
• Record incident data accurately and manage logs.
• Coordinate with other emergency services and agencies.
• Address operational issues and critical incident responses.

Skills

Emergency dispatch management

Leadership

Team supervision

Communication systems

Decision making under pressure

Dispatch software

Education

High school diploma

Management or emergency services training

Tools

Dispatch software

Communication technologies

Job description

Placements24 is seeking an experienced Dispatch Manager to lead on-site emergency dispatch operations in Bloemfontein. You will manage a team of dispatchers, ensure rapid resource allocation, and uphold all protocols to protect public safety.

The role requires decisive leadership, calm performance under pressure, and strong communication with multiple agencies. On-site work with comprehensive benefits is offered.