Dispatch Manager - Emergency Services (Full-time)

Placements24; Bloemfontein; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Medical and life insurance

Pension fund contribution

Paid time off and sick leave

Advanced training opportunities

Job summary

Placements24 is seeking an experienced Dispatch Manager to lead on-site emergency dispatch operations in Bloemfontein. You will manage a team of dispatchers, ensure rapid resource allocation, and uphold all protocols to protect public safety.

The role requires decisive leadership, calm performance under pressure, and strong communication with multiple agencies. On-site work with comprehensive benefits is offered.

Qualifications

• Minimum 5 years in a supervisory or management role in emergency services or related field.
• Proven leadership and ability to coordinate teams under pressure.
• Strong knowledge of emergency response protocols and dispatch procedures.

Responsibilities

• Lead and supervise a team of emergency dispatchers with on-site oversight.
• Oversee dispatch coordination of units to incidents and 24/7 staffing.
• Monitor reliability of communication systems and dispatch logs.
• Develop and implement SOPs for dispatch operations.
• Train, evaluate and provide ongoing feedback to staff.
• Record incident data accurately and manage logs.
• Coordinate with other emergency services and agencies.
• Address operational issues and critical incident responses.

Skills

Emergency dispatch management

Leadership

Team supervision

Communication systems

Decision making under pressure

Dispatch software

Education

High school diploma

Management or emergency services training

Tools

Dispatch software

Communication technologies

Job description

About the Role

Our client, a critical provider of emergency response services in Bloemfontein, is seeking an experienced and decisive Dispatch Manager to lead their dispatch operations. This role requires active, on-site management of a team of emergency dispatchers, ensuring rapid and efficient allocation of resources during critical incidents. You will be responsible for overseeing the communication systems, managing staff performance, and ensuring compliance with all emergency response protocols. The ideal candidate will possess exceptional leadership skills, the ability to remain calm under extreme pressure, and a deep understanding of emergency response coordination. This is a vital role that directly impacts public safety and requires a strong commitment to operational excellence. You will be the linchpin ensuring that help reaches those in need swiftly and effectively. The position demands a high level of responsibility and the capacity to make critical decisions in real-time scenarios. We are looking for a dedicated professional committed to maintaining the highest standards of emergency service delivery.

Key Responsibilities

• Manage and supervise a team of emergency dispatchers, ensuring optimal performance and adherence to protocols.
• Oversee the coordination and dispatch of emergency response units to incidents.
• Monitor communication systems and ensure their reliability and efficient operation.
• Develop and implement standard operating procedures for dispatch operations.
• Train and evaluate dispatch personnel, providing ongoing feedback and professional development.
• Ensure accurate and timely recording of incident data and dispatch logs.
• Liaise with other emergency services, law enforcement, and relevant agencies.
• Manage staffing schedules to ensure 24/7 coverage.
• Conduct regular performance reviews and implement quality assurance measures.
• Respond to and resolve any operational issues or critical incidents affecting dispatch.

Requirements

• Proven experience in emergency services dispatch or a related field, with at least 5 years in a supervisory or management capacity.
• Extensive knowledge of emergency response protocols and procedures.
• Demonstrated leadership and team management skills.
• Ability to remain calm, focused, and decisive under extreme pressure.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using dispatch software and communication technologies.
• Strong understanding of geographical areas relevant to Bloemfontein emergency services.
• Ability to work flexible hours, including nights, weekends, and holidays.
• High school diploma or equivalent; further qualifications in management or emergency services are advantageous.
• Must pass a thorough background check and security clearance.
• Excellent computer literacy and data management skills.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive medical and life insurance coverage.
• Pension fund contribution.
• Generous paid time off and sick leave.
• Opportunities for advanced training and certifications.
• Stable and secure employment in a critical service sector.
• State-of-the-art dispatch technology.
• Uniform and essential equipment provided.
• Supportive and dedicated work environment.
• Potential for career advancement within the organization.