Education Administrator

Watershed Consulting; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Watershed Consulting seeks an Education Administrator in Cape Town to manage core educational portfolios, registrations, schedules, and examination support across the Education Support Initiative (ESI) and Normative Education.

You will maintain databases, support students, volunteers, and partner employers, draft guidance notes, and ensure data integrity and timely communications during peak assessment periods.

Qualifications

• Experience in office administration or educational systems management (1–3 years preferred).
• Proficient in Microsoft Office and LMS data handling.
• Strong written and verbal communication with stakeholders.
• Excellent accuracy and organisation during peak periods.

Responsibilities

• Manage end-to-end administration for the Education Support Initiative (ESI) and Normative Education portfolios, including registrations, scheduling, and completion verification.
• Coordinate operational support for Work-Based Learning (WBL) and Training Office activities in collaboration with the Employer Engagement team.
• Assist with routine financial administration, including invoice processing, payment tracking, and honoraria payments.
• Draft, prepare, and distribute clear, professional programme documentation, guidance notes, and course communications.

Skills

Administrative discipline

Systems proficiency

Communication skills

Attention to detail

MS Office

Education

Matric certificate

Post-matric qualification in Business Administration or Education Administration

Tools

LMS

Databases

Job description

Education Administrator

Location: Cape Town, South Africa

Portfolio: Primary focus on Education Support Initiative (ESI), Normative Education, Work-Based Learning (WBL) and supporting Examination Operations.

The Opportunity & Impact

The Education Administrator sits at the operational heart of professional development and academic qualification delivery. Within the first 6 to 12 months, the successful candidate will ensure seamless operational delivery across core educational initiatives, maintain robust student and member support systems, and optimize administrative workflow reliability across peak assessment periods.

This role goes beyond task management—it directly contributes to building sustainable professional capability by upholding rigorous educational standards, nurturing stakeholder relationships, and maintaining data integrity across all learning portfolios.

Success Indicators

• Flawless Programme Logistics: Successfully execute administrative schedules, course registrations, and logistical frameworks for ESI and Normative Education portfolios on time and within process governance.
• Responsive Stakeholder Engagement: Deliver high-touch, professional support to students, members, volunteers, and employer partners, resolving enquiries efficiently while maintaining high satisfaction standards.
• Data Integrity & Systems Quality: Maintain complete accuracy across databases, learning systems, trackers, and official documentation.
• Cross-Functional Reliability: Provide flexible operational support during peak examination semesters, contributing to secure, smooth, and compliant examination execution.

Primary Performance Outcomes

Portfolio & Programme Administration

• Manage end-to-end administration for the Education Support Initiative (ESI) and Normative Education portfolios, including registrations, scheduling, and completion verification.
• Coordinate operational support for Work-Based Learning (WBL) and Training Office activities in collaboration with the Employer Engagement team.
• Assist with routine financial administration, including invoice processing, payment tracking, and honoraria payments.

Stakeholder Support & Communication

• Serve as a primary point of contact for routine enquiries from candidates, members, volunteers, and external partners.
• Draft, prepare, and distribute clear, professional programme documentation, guidance notes, and course communications.

Systems, Records & Examination Support

• Maintain structured electronic filing systems, participant databases, and digital workflow records.
• Provide dedicated administrative capacity during examination semesters, handling candidate details, logistics, and post-examination operations.
• Identify administrative bottlenecks and propose workflow improvements to elevate team efficiency.

Candidate Profile & Capabilities

Core Competencies & Experience

• Administrative Discipline: Demonstrable background in office administration, programme support, or educational systems management (1–3 years preferred).
• Systems Proficiency: High competence in Microsoft Office (Word, Excel, PowerPoint) and adaptability to learning databases and learning management systems (LMS).
• Communication & Engagement: Professional written and verbal communication skills tailored for diverse, high-level stakeholder groups.
• Accuracy & Organisation: Sharp attention to detail with the structural discipline to handle competing deadlines and high-volume administrative periods.

Mindset & Attributes

• Service Orientation: A proactive, helpful approach dedicated to supporting student and member success.
• Adaptability & Calmness: Resilient and composed under pressure during peak operational or examination windows.
• Integrity & Discretion: High standards of professional ethics, sound judgement, and respect for confidential records.

Qualifications

• Matric certificate required; relevant post-matric or tertiary qualification in Business Administration, Office Administration, or Education Administration advantageous.
• Valid driver’s licence and independent transport advantageous.

. Skillset Required: education, administrative support, Communication skills, MS Offi, attention to detail