eCommerce Product Coordinator - Old Khaki

Cape Union Mart Group; Cape Town; Presencial; ZAR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Cape Union Mart Group is seeking an eCommerce Product Coordinator to manage our online product catalogue, improve search and merchandising, and support digital trade activities.

The role requires 2–4 years in eCommerce or catalogue management, strong attention to detail, and collaboration with Buying, Marketing, IT and Studio teams. You will help deliver accurate content, timely updates and enhanced customer experiences.

Formación

• 2-4 years' experience in eCommerce, digital retail or product catalogue management.
• Proficiency in Microsoft Excel.
• Understanding of product catalogue management, merchandising and website search principles.
• Experience working with multiple stakeholders and teams.
• Knowledge of SEO principles and online customer experience advantageous.

Responsabilidades

• Maintain the quality and accuracy of the online product catalogue.
• Manage product categorisation, website search, merchandising and product discoverability.
• Ensure products are available online within agreed timelines.
• Coordinate the end-to-end product photography process.
• Support trade and promotional activity through catalogue maintenance and merchandising.
• Monitor catalogue, category and search performance and assist with optimisation initiatives.
• Identify and elevate issues affecting product visibility or customer experience.
• Collaborate with stakeholders across Buying, Planning, Marketing, Photography Studio, Customer Service and IT.
• Contribute to process improvements and a culture of continuous learning and development.

Conocimientos

Attention to detail

Organisational skills

Product catalogue management

Merchandising

Website search principles

Analytical thinking

Communication & collaboration

Willingness to learn

Herramientas

Microsoft Excel

Descripción del empleo

We're looking for a detail-oriented and proactive eCommerce Product Coordinator to support the management of our online product catalogue, product discoverability, website search and merchandising activities. This role plays an important part in ensuring products are accurately represented online, easy for customers to find and aligned with business priorities.

The ideal candidate will enjoy working in a fast-paced eCommerce environment, have a strong aptitude for systems and a passion for delivering a high-quality customer experience. You will work closely with multiple teams across the business to maintain catalogue accuracy, support trade activity and contribute to the ongoing optimisation of the online experience.

Key Responsibilities

• Maintain the quality and accuracy of the online product catalogue.
• Manage product categorisation, website search, merchandising and product discoverability.
• Ensure products are available online within agreed timelines.
• Coordinate the end-to-end product photography process.
• Support trade and promotional activity through effective catalogue maintenance and merchandising.
• Monitor catalogue, category and search performance and assist with optimisation initiatives.
• Identify and elevate issues affecting product visibility or customer experience.
• Collaborate with stakeholders across Buying, Planning, Marketing, Photography Studio, Customer Service and IT.
• Contribute to process improvements and a culture of continuous learning and development.

What We’re Looking For

• Experience in eCommerce, digital retail or product catalogue management.
• Strong attention to detail and organisational skills.
• Good understanding of product categorisation, merchandising and website search principles.
• Strong systems aptitude and willingness to learn.
• Good analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and collaboration skills.
• A positive attitude, willingness to learn and commitment to delivering high-quality work.

Job Requirements

• Knowledge, Experience & Qualifications
• 2-4 years' experience in eCommerce, digital retail or product catalogue management.
• Understanding of product catalogue management, merchandising and website search principles.
• Experience managing product information, categorisation and product discoverability.
• Strong organisational and problem-solving skills.
• Proficiency in Microsoft Excel.
• Experience working with multiple stakeholders and teams.
• Understanding of SEO principles and online customer experience would be advantageous.
• Experience with eCommerce platforms, analytics or optimisation tools would be advantageous.

• Competencies
• High attention to detail.
• Strong organisational and prioritisation skills.
• Good problem-solving ability.
• Strong communication and interpersonal skills.
• Ability to work effectively within a team environment.
• Strong systems aptitude and willingness to learn new technologies.
• Ability to manage multiple priorities in a fast-paced environment.
• Ownership of individual responsibilities and commitments.
• Positive, adaptable and collaborative approach.

Detailed Job Description

The eCommerce Product Coordinator is responsible for the day-to-day maintenance and optimisation of the online product catalogue, product discoverability, website search and merchandising activities. The role ensures that products are accurately represented online, easy for customers to find and aligned with business priorities and customer expectations.

The successful candidate will work collaboratively with stakeholders across the business to maintain catalogue quality, support online trade activity and contribute to a positive customer experience. Success in this role is measured through accuracy, attention to detail, efficient execution and the ability to support the ongoing performance of the online business.

Key Performance / Focus Areas

Product Catalogue, Search & Merchandising

• Coordinate the end-to-end product photography process, from briefing the Photography Studio through to accurate image updates across eCommerce systems and the website.
• Ensure the completeness and quality of the online product catalogue, including imagery, attributes and descriptions, through ongoing review and validation.
• Ensure products are available online within agreed timelines and communicate any issues or delays.
• Ensure products are assigned to the correct categories and primary classifications are accurate.
• Execute website search, merchandising, sorting rule and product recommendation updates as required.
• Monitor product visibility and identify issues impacting product discovery.
• Conduct regular audits and quality assurance checks to ensure catalogue and merchandising standards are maintained.
• Investigate and resolve routine catalogue, search and merchandising issues, escalating where appropriate.
• Support testing and implementation of catalogue, search and merchandising enhancements where required.

Commercial Performance & Continuous Improvement

• Monitor category, product and search performance and identify opportunities for improvement.
• Support search and merchandising optimisation through rule updates and performance analysis.
• Support trade reviews and optimisation initiatives through relevant analysis and execution.
• Assist with implementing merchandising and catalogue improvements that support commercial objectives.
• Identify opportunities to improve team processes, efficiency and ways of working.
• Stay informed of industry trends, customer expectations and ecommerce best practices.

Stakeholder Management & Team Contribution

• Build effective working relationships with Buying, Planning, Marketing, Studio, Customer Services, Fulfilment and IT teams.
• Collaborate with stakeholders to ensure catalogue readiness and accurate product representation.
• Communicate issues, dependencies and risks to relevant stakeholders in a timely manner.
• Support the successful delivery of campaigns, launches and business priorities.
• Represent the customer perspective in day-to-day decisions, ensuring product content, navigation and merchandising support a positive shopping experience.
• Escalate customer-facing issues and opportunities for improvement where identified.
• Proactively follow up on actions, dependencies and commitments to ensure successful delivery of agreed outcomes.
• Demonstrate accountability, professionalism and a commitment to continuous improvement.
• Contribute positively to team objectives and support colleagues where required.

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.