East Africa Travel Specialist

Wild Dreams Hospitality; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Retirement Annuity

Job summary

Wild Dreams Hospitality in Cape Town is seeking a seasoned safari seller who designs tailor-made luxury itineraries and guides guests from first enquiry to confirmed booking. This consultative, target-driven role requires deep East Africa product knowledge and a proven sales track record.

The candidate will manage the full sales process, build lasting guest relationships, and maintain accurate CRM records while meeting revenue targets.

Qualifications

• Minimum 5 years experience selling East African safaris.
• Minimum 10 years experience in an African inbound retail sales environment.
• Proven record of meeting and exceeding sales targets.
• Strong consultative selling and itinerary design skills.
• Excellent written and verbal communication.
• Outstanding organisational and time management skills.
• Strong commercial awareness and attention to detail.
• Experience working with CRM systems (HubSpot advantageous)
• Genuine passion for African travel, with a proactive, guest-focused approach

Responsibilities

• Design personalised luxury safari itineraries to suit each guests interests, travel style and budget.
• Manage the full sales process from first enquiry through to booking confirmation.
• Build lasting guest relationships through expert advice and proactive communication.
• Achieve individual revenue, conversion and booking targets while maintaining strong average booking values.
• Keep quotations, booking details and CRM records accurate across all reservation systems.
• Complete confirmations and booking documentation promptly for smooth operational handovers.
• Maintain expert knowledge of the camps, East African destinations and industry trends.
• Work closely with Sales Operations, Guest Services and other internal teams.
• Share ideas, support colleagues and adopt new processes and technology.
• Represent the company professionally in every guest and colleague interaction

Skills

Safari sales

Itinerary design

Consultative selling

CRM experience

Communication skills

Time management

Target driven

East Africa product knowledge

Tools

HubSpot

Job description

This is a consultative, target-driven role for a seasoned safari seller who designs tailor-made luxury itineraries and guides guests from first enquiry to confirmed booking. Deep East Africa product knowledge and a proven sales record are what count here.

Core Criteria

• Minimum 5 years experience selling East African safaris
• Minimum 10 years experience in an African inbound retail sales environment
• Proven record of meeting and exceeding sales targets
• Strong consultative selling and itinerary design skills
• Excellent written and verbal communication
• Outstanding organisational and time management skills
• Strong commercial awareness and attention to detail
• Experience working with CRM systems (HubSpot advantageous)
• Genuine passion for African travel, with a proactive, guest-focused approach

Candidate Responsibilities

• Design personalised luxury safari itineraries to suit each guests interests, travel style and budget
• Manage the full sales process from first enquiry through to booking confirmation
• Build lasting guest relationships through expert advice and proactive communication
• Achieve individual revenue, conversion and booking targets while maintaining strong average booking values
• Keep quotations, booking details and CRM records accurate across all reservation systems
• Complete confirmations and booking documentation promptly for smooth operational handovers
• Maintain expert knowledge of the camps, East African destinations and industry trends
• Work closely with Sales Operations, Guest Services and other internal teams
• Share ideas, support colleagues and adopt new processes and technology
• Represent the company professionally in every guest and colleague interaction

Package Offer

• This is an office-based position for candidates based in Cape Town (Northern Suburbs) OR remote for candidates elsewhere in South Africa
• Candidates will be required to travel to the different destination properties on occassion
• Work hours: Monday to Friday, 08h00 to 17h00 (including a one-hour lunch break), with some flexibility
• Occasional after-hours and weekend standby on a team rotation and alternate public holidays worked, with time off in lieu
• Overtime during peak periods, compensated with time off in lieu
• Medical Aid and Retirement Annuity contributions