e-tag Social Discount Senior Clerk (Debtors Clerk/Accounts Controller)

Tolcon Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tolcon Group in Gauteng seeks a Debtors Clerk/Administrative professional to support client accounts, invoicing and data entry. The role involves resolving queries, balancing E-tag revenue, and maintaining records.

The ideal candidate will have strong numeracy, MS Office skills and the ability to work both independently and in a team. The position requires attention to detail, integrity and clear communication in English, with experience in debtors or accounting being advantageous.

Qualifications

• Grade 12 is required; a tertiary qualification is advantageous.
• Proficient in MS Office (Outlook, Word & Excel).
• Valid Unendorsed Code 08 Driver's License (Code B).
• At least 2 years of related experience (e.g. debtors clerk, accounting, data capturing).
• Excellent writing, documenting and communication skills in English.
• Leadership and managerial skills.
• Presentable to Clients.
• Excellent Computer Literacy Skills.
• Interpersonal Relationship Skills.
• Tact and Diplomacy.
• Integrity, Honesty and Confidentiality.
• Negotiation Skills and Conflict Resolution Skills.
• Excellent Problem-solving skills.
• Able to work independently and as part of a team.
• Self-driven and Motivated.
• Excellent Numeracy and Accounting Skills.
• Accurate Data Capturing.

Responsibilities

• Assisting and resolving client queries.
• E-tag refunds or credit notes on Solve-direct tickets (SANRAL queries).
• Checking & balancing of E-tag revenue and sales accounts from Social Discount Clerks and the PR Manager from Bakwena.
• Monthly reports and statistics for management reports to Bakwena.
• E-Tag not read control on Solve-direct tickets.
• Balancing of E-Tag Stock and Revenue.
• Maintaining various registers.
• Process customer refunds via Solve-direct tickets.
• Administering, processing and management of Social Discount Grant applications and renewals
• E-tag stats for head office and other social discount offices (Petroport and Swartruggens)
• Stock Balancing of Social Discount E-Tags.
• Resolving queries on social discount grants
• Administration of all company e-tags (Client, Fleet, Plaza personnel, MANCO)
• Administration of staff e-tag usage.
• Telephonic queries and client assistance.
• Filing of client correspondence and changes on client details.
• Assisting Social Discount Clerks with job functions, when required.
• Assisting PR Manager with sales and marketing job functions.
• Monthly balancing of bank account (e-tag revenue).
• Any other tasks, as required by Management.

Skills

Grade 12

Term tertiary qualification

MS Office

Driver's License

Experience

English writing

Leadership

Client-facing

Computer literacy

Interpersonal skills

Diplomacy

Integrity

Negotiation

Conflict resolution

Problem solving

Teamwork

Self-motivation

Numeracy

Data capturing

Education

Grade 12

Tertiary qualification advantageous

Tools

MS Office

Job description

Qualifications and Skills

Suitable candidates must possess the following minimum qualifications and skills:

• Grade 12
• An applicable tertiary qualification will be advantageous
• MS Office (especially Outlook, Word & Excel)
• Company’s OHS Policies & Procedures, Disciplinary Code, In house Induction
• Valid Unendorsed Code 08 Drivers License (Code B)
• At least 2 years’ related experience (e.g. debtors clerk, accounting, data capturing, etc.)
• Excellent writing, documenting and communication skills in English
• Leadership and managerial skills
• Presentable to Clients
• Excellent Computer Literacy Skills
• Interpersonal Relationship Skills
• Tact and Diplomacy
• Integrity, Honesty and Confidentiality
• Negotiation Skills and Conflict Resolution Skills
• Excellent Problem-solving skills
• Able to work independently and as part of a team
• Self-driven and Motivated
• Excellent Numeracy and Accounting Skills
• Accurate Data Capturing

Essential Duties & Responsibilities

The successful candidate’s responsibilities will include, but are not limited to:

• Assisting and resolving client queries.
• E-tag refunds or credit notes on Solve-direct tickets (SANRAL queries).
• Checking & balancing of E-tag revenue and sales accounts from Social Discount Clerks and the PR Manager from Bakwena.
• Monthly reports and statistics for management reports to Bakwena.
• E-Tag not read control on Solve-direct tickets
• Balancing of E-Tag Stock and Revenue.
• Maintaining various registers.
• Process customer refunds via Solve-direct tickets.
• Administering, processing and management of Social Discount Grant applications and renewals
• E-tag stats for head office and other social discount offices (Petroport and Swartruggens)
• Stock Balancing of Social Discount E-Tags.
• Resolving queries on social discount grants
• Administration of all company e-tags (Client, Fleet, Plaza personnel, MANCO)
• Administration of staff e-tag usage.
• Telephonic queries and client assistance.
• Filing of client correspondence and changes on client details.
• Assisting Social Discount Clerks with job functions, when required.
• Assisting PR Manager with sales and marketing job functions.
• Monthly balancing of bank account (e-tag revenue).
• Any other tasks, as required by Management.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.