Senior E-Tag & Social Discount Clerk

Tolcon Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tolcon Group in Gauteng seeks a Debtors Clerk/Administrative professional to support client accounts, invoicing and data entry. The role involves resolving queries, balancing E-tag revenue, and maintaining records.

The ideal candidate will have strong numeracy, MS Office skills and the ability to work both independently and in a team. The position requires attention to detail, integrity and clear communication in English, with experience in debtors or accounting being advantageous.

Qualifications

• Grade 12 is required; a tertiary qualification is advantageous.
• Proficient in MS Office (Outlook, Word & Excel).
• Valid Unendorsed Code 08 Driver's License (Code B).
• At least 2 years of related experience (e.g. debtors clerk, accounting, data capturing).
• Excellent writing, documenting and communication skills in English.
• Leadership and managerial skills.
• Presentable to Clients.
• Excellent Computer Literacy Skills.
• Interpersonal Relationship Skills.
• Tact and Diplomacy.
• Integrity, Honesty and Confidentiality.
• Negotiation Skills and Conflict Resolution Skills.
• Excellent Problem-solving skills.
• Able to work independently and as part of a team.
• Self-driven and Motivated.
• Excellent Numeracy and Accounting Skills.
• Accurate Data Capturing.

Responsibilities

• Assisting and resolving client queries.
• E-tag refunds or credit notes on Solve-direct tickets (SANRAL queries).
• Checking & balancing of E-tag revenue and sales accounts from Social Discount Clerks and the PR Manager from Bakwena.
• Monthly reports and statistics for management reports to Bakwena.
• E-Tag not read control on Solve-direct tickets.
• Balancing of E-Tag Stock and Revenue.
• Maintaining various registers.
• Process customer refunds via Solve-direct tickets.
• Administering, processing and management of Social Discount Grant applications and renewals
• E-tag stats for head office and other social discount offices (Petroport and Swartruggens)
• Stock Balancing of Social Discount E-Tags.
• Resolving queries on social discount grants
• Administration of all company e-tags (Client, Fleet, Plaza personnel, MANCO)
• Administration of staff e-tag usage.
• Telephonic queries and client assistance.
• Filing of client correspondence and changes on client details.
• Assisting Social Discount Clerks with job functions, when required.
• Assisting PR Manager with sales and marketing job functions.
• Monthly balancing of bank account (e-tag revenue).
• Any other tasks, as required by Management.

Skills

Grade 12

Term tertiary qualification

MS Office

Driver's License

Experience

English writing

Leadership

Client-facing

Computer literacy

Interpersonal skills

Diplomacy

Integrity

Negotiation

Conflict resolution

Problem solving

Teamwork

Self-motivation

Numeracy

Data capturing

Education

Grade 12

Tertiary qualification advantageous

Tools

MS Office

Job description

Tolcon Group in Gauteng seeks a Debtors Clerk/Administrative professional to support client accounts, invoicing and data entry. The role involves resolving queries, balancing E-tag revenue, and maintaining records.

The ideal candidate will have strong numeracy, MS Office skills and the ability to work both independently and in a team. The position requires attention to detail, integrity and clear communication in English, with experience in debtors or accounting being advantageous.