E-commerce Platform Manager

Placements24; Gqeberha; Hybrid; ZAR 520,000 - 700,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance and retirement plan

Employee discounts on store products

Job summary

Placements24 is seeking an experienced E-commerce Platform Manager based in Port Elizabeth to oversee daily platform operations, implement new features, and coordinate with development teams to enhance the customer journey.

You will drive reliability, performance, and CRO initiatives while aligning with marketing and merchandising for campaigns and catalog accuracy. This role offers hybrid work flexibility and growth within a growing online business.

Qualifications

• Proven experience as an E-commerce Manager or Platform Manager.
• In-depth knowledge of e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong project management skills across multiple priorities and deadlines.
• Familiarity with web analytics tools (Google Analytics) and data analysis.
• Excellent communication and collaboration between technical and business teams.
• Experience with A/B testing and CRO in e-commerce contexts.

Responsibilities

• Manage day-to-day operations of the e-commerce platform for uptime and performance.
• Oversee feature implementations, integrations, and functionalities to boost conversions.
• Collaborate with UX/UI designers and developers to improve navigation and flow.
• Conduct site audits to resolve bugs, performance issues, and security concerns.
• Coordinate with marketing and merchandising for catalog accuracy and campaigns.
• Analyze performance data and market trends to propose strategic improvements.

Skills

E-commerce management

Platform management

Project management

Web analytics

A/B testing

Communication

Tools

Shopify

Magento

WooCommerce

Job description

Our client is seeking an experienced E-commerce Platform Manager to oversee and optimize their online store operations based in Port Elizabeth . This role is critical for ensuring a seamless and high-performing customer experience from browsing to checkout. You will be responsible for managing the e-commerce platform, implementing new features, troubleshooting issues, and working with development teams to enhance functionality and user interface. The ideal candidate has a deep understanding of e-commerce technologies, a passion for delivering exceptional online customer journeys, and a strong project management background.

Key Responsibilities

• Manage the day-to-day operations of the e-commerce platform, ensuring optimal uptime and performance.
• Oversee the implementation of new features, integrations, and functionalities to enhance the customer experience and drive conversions.
• Collaborate with UX/UI designers and developers to improve website navigation, design, and user flow.
• Conduct regular site audits to identify and resolve bugs, performance issues, and potential security vulnerabilities.
• Work with marketing and merchandising teams to ensure product catalog accuracy, promotional campaigns, and content updates are executed effectively.
• Analyze platform performance data, user feedback, and market trends to recommend and implement strategic improvements.

Requirements

• Proven experience as an E-commerce Manager , Platform Manager, or similar role.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their functionalities.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Familiarity with web analytics tools (e.g., Google Analytics) and data analysis for performance monitoring.
• Excellent communication and collaboration skills, with the ability to liaise between technical and business teams.
• Experience with A/B testing and conversion rate optimization (CRO) within an e-commerce context.

Benefits

• Competitive annual salary and potential for bonuses.
• Hybrid work model combining office and remote flexibility.
• Comprehensive health insurance and retirement savings plan.
• Significant employee discounts on our online store products.
• A challenging and rewarding role within a growing e-commerce business in Port Elizabeth .