E-commerce Operations & Social Media Coordinator

Placements24; Randburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Professional development opportunities

Structured team environment

Job summary

Placements24 is seeking an detail-oriented E-commerce Operations & Social Media Coordinator in Randburg, Gauteng. You will oversee daily online store operations, manage listings, and coordinate social media content to drive engagement and sales.

The role requires 2–4 years in e-commerce ops or digital marketing, with experience using Shopify/WooCommerce and CMS, plus scheduling tools. Strong organization and communication skills are essential for success.

Qualifications

• Bachelor's degree or equivalent in Business Administration, Marketing, or related field.
• 2–4 years of experience in e-commerce ops or digital marketing, with social media coordination focus.
• Proficiency with Shopify or WooCommerce and CMS platforms.
• Experience managing social media accounts and using scheduling tools.
• Strong organizational and multitasking abilities; excellent written/verbal communication.
• Familiarity with online advertising platforms is a plus; ability to analyze data and produce basic reports.
• Based in or able to commute to Randburg, Gauteng.

Responsibilities

• Oversee daily e-commerce operations: website maintenance, order processing, and customer inquiries.
• Manage product listings: descriptions, pricing, and inventory accuracy.
• Coordinate social media content creation, scheduling, and posting across platforms.
• Monitor engagement, respond to comments/messages, foster community interaction.
• Assist in developing and executing social media campaigns to boost visibility and traffic.
• Analyze e-commerce and social metrics to identify trends and improvements.
• Collaborate with marketing for cohesive messaging and promotions.
• Support online advertising budgets and basic performance tracking.
• Maintain organized records of inventory, sales, and customer interactions.
• Stay updated on e-commerce best practices and social media trends.

Skills

Social media coordination

Organization

Multitasking

Written & verbal communication

Education

Bachelor's degree or equivalent

Tools

Shopify

WooCommerce

CMS

Scheduling tools

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations & Social Media Coordinator to manage daily operations and enhance their online presence from their office in Randburg, Gauteng . This role requires a blend of operational excellence in e-commerce and creative flair in social media marketing. You will be responsible for ensuring the smooth functioning of the online store, managing inventory, processing orders, and coordinating social media activities to drive engagement and sales. The ideal candidate has a strong understanding of e-commerce platforms, excellent organizational skills, and a passion for social media. If you are looking to contribute to a thriving business in the vibrant Gauteng province, this position in Randburg offers a fantastic opportunity for growth and development.

Key Responsibilities

• Oversee daily e-commerce operations, including website maintenance, order processing, and customer service inquiries.
• Manage product listings, ensuring accuracy of descriptions, pricing, and inventory levels.
• Coordinate social media content creation, scheduling, and posting across various platforms.
• Monitor social media engagement, respond to comments and messages, and foster community interaction.
• Assist in developing and executing social media marketing campaigns to increase brand visibility and drive traffic.
• Analyze e-commerce sales data and social media performance metrics to identify trends and areas for improvement.
• Collaborate with the marketing team to ensure cohesive brand messaging and promotional efforts.
• Assist in managing online advertising campaigns, including budget tracking and basic performance monitoring.
• Maintain organized records of inventory, sales, and customer interactions.
• Stay updated on e-commerce best practices and social media trends.

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field.
• 2-4 years of experience in e-commerce operations or digital marketing, with a focus on social media coordination.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and content management systems (CMS).
• Experience managing social media accounts and using scheduling tools.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Familiarity with online advertising platforms is a plus.
• Ability to analyze data and provide basic reports.
• A proactive approach to problem-solving.
• Must be based in or able to commute to Randburg.

Benefits

Our client offers a competitive salary of up to per annum, dependent on experience and skills. The benefits package includes medical aid contributions and a provident fund. Employees are provided with opportunities for professional development, including internal training programs and access to industry-relevant courses. This role is based in our client's offices in Randburg , providing a structured and collaborative work environment within the bustling Gauteng economic hub. There are clear pathways for career advancement within the company, rewarding dedication and performance. The team enjoys a positive and supportive culture.