Customer Service Representative

Placements24; George; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, and vision insurance

Paid training

Career advancement opportunities

Employee discounts

Positive team environment

Job summary

Placements24 in George, South Africa, is looking for a Customer Service Representative to join our team in a hybrid capacity. You will be the primary contact for customers, delivering empathetic and efficient support via phone, email, and chat.

Responsibilities include resolving inquiries, maintaining CRM records, and guiding customers on products and services while upholding quality standards. The role emphasizes customer satisfaction and collaboration with teams.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
• Provide detailed product information and guidance to customers, ensuring their needs are met effectively.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback to identify areas for service improvement and share insights with management.
• Adhere to company policies and procedures while ensuring a positive customer experience.

Skills

CRM software

Communication skills

Active listening

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in George. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries related to products and services. You will contribute to a positive customer experience by addressing concerns with empathy, efficiency, and professionalism, whether interacting in person or remotely. This hybrid position allows for a blend of in-office collaboration and remote flexibility, ideal for someone who values both team interaction and personal work autonomy, ensuring high standards of service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
• Provide detailed product information and guidance to customers, ensuring their needs are met effectively.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather customer feedback to identify areas for service improvement and share insights with management.
• Adhere to company policies and procedures while ensuring a positive customer experience.

Requirements

• High school diploma or equivalent; some college coursework is a plus.
• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to remain patient and professional, even when dealing with challenging customer situations.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Paid training and opportunities for career advancement.
• Employee discounts on company products and services.
• Positive and supportive team environment.