Dynamic US Healthcare Support Advisor

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 167,000 - 279,000; Full time

Job summary

Huntswood Group in South Africa is hiring a Customer Services Advisor to join a fast-paced US support team. You will handle inbound calls and emails, delivering professional assistance and clear information about health care systems.

The role emphasizes meeting performance targets, learning about healthcare systems, and developing CRM knowledge while collaborating with a resilient, team-oriented group.

Qualifications

• 1 year customer service experience (USA campaign experience is imperative).
• Experience in a Financial Service Environment (Health Care advantageous).
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Responsibilities

• Handling inbound calls and emails from customers with professionalism and empathy.
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems.
• Meeting personal and team performance targets.
• Growing your skills – with potential for further training on more complex queries.

Skills

Customer service

Communication skills

Active listening

Team player

Resilience

Tools

CRM systems

Job description

Huntswood Group in South Africa is hiring a Customer Services Advisor to join a fast-paced US support team. You will handle inbound calls and emails, delivering professional assistance and clear information about health care systems.

The role emphasizes meeting performance targets, learning about healthcare systems, and developing CRM knowledge while collaborating with a resilient, team-oriented group.