Duty Manager

Bright Search Recruitment (Pty) Ltd; Hluhluwe; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Live-in position

Meals included

Provident Fund

Job summary

Bright Search Recruitment (Pty) Ltd invites applications for a Duty Manager at a lodge in Hluhluwe, KwaZulu-Natal. The successful candidate will lead a small team, deliver exceptional guest experiences, and keep operations running smoothly in a remote lodge setting.

You will work closely with the Lodge Manager and Assistant Lodge Manager, be hands-on, adaptable, and capable of making decisions under pressure while maintaining professionalism and strong guest relations.

Qualifications

• Valid driver's licence essential.
• First Aid Level 1 preferred.
• Minimum 1 year in a Duty Manager or hospitality management role.
• Previous lodge or safari lodge experience advantageous.
• Good communication and interpersonal skills.
• Good computer literacy and basic administration skills.
• Ability to work independently and take initiative.
• Ability to handle pressure and stay calm in challenging situations.
• Strong guest service skills.
• Ability to confidently and respectfully manage staff.

Responsibilities

• Support the Lodge Manager and Assistant Lodge Manager.
• Gain valuable exposure to different aspects and responsibilities involved in running a lodge.
• All-rounder profile, eager to learn, grow and develop their career in lodge management.
• The lodge operates with a small team, requiring a friendly, positive attitude and harmony among colleagues.
• Manage staff relations professionally and handle staff-related situations maturely.
• Maintain guest experience standards and ensure smooth daily operations.
• Be adaptable, take on diverse responsibilities as needed.

Skills

Energetic

Friendly

Positive

Eager to learn

Hands-on

Independent

Decisive

Team player

Adaptable

Hospitality

Professional

Job description

Requirements

• Valid driver's licence Essential.
• Valid First Aid Level 1 Preferred.
• Minimum 1 year's previous experience in a similar Duty Manager, Assistant Lodge Manager, Supervisor or hospitality management role.
• Previous lodge or safari lodge experience will be advantageous.
• Good communication and interpersonal skills.
• Good computer literacy and basic administration skills.
• Ability to work independently and take initiative.
• Ability to handle pressure and remain calm in challenging situations.
• Strong guest service skills.
• Ability to confidently and respectfully manage staff.

Skills & Personal Attributes

• The ideal candidate will be: Energetic and enthusiastic.
• Friendly, approachable and positive.
• Eager to learn and develop.
• A hands‑on individual who is willing to dive in and assist wherever needed.
• Able to work independently and use their own initiative.
• Comfortable making decisions and handling problems in camp.
• Able to work well under pressure.
• Confident when dealing with staff while remaining respectful and professional.
• Able to maintain clear boundaries between work and personal relationships.
• A strong team player who enjoys working closely with others.
• Adaptable and willing to take on different responsibilities.
• Passionate about hospitality and providing excellent guest experiences.
• Professional, reliable and responsible.

The lodge operates with a very small team , meaning employees work in close quarters and rely heavily on one another. The successful candidate must therefore have a friendly and positive attitude , be respectful towards colleagues and contribute to a harmonious working environment.

The Duty Manager must be able to discern between work and personal matters , communicate professionally and handle staff-related situations maturely.

We are looking for someone who will become a valuable part of the team, rather than someone who is only comfortable working within a strict job description.

Career Development

The Duty Manager will work closely with and support the Lodge Manager and Assistant Lodge Manager , gaining valuable exposure to the different aspects and responsibilities involved in running a lodge.

This position is ideally suited to an all-rounder who is eager to learn, grow and develop their career in lodge management .

Benefits

• Live-in position
• Meals included
• Provident Fund
• Opportunity to gain broad operational exposure and develop within the lodge environment.