Durban Branch Operations Leader

Motus Corporation; South Africa; Sur place; ZAR 600 000 - 800 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus

Medical aid

Retirement fund

Paid time off

Training opportunities

Résumé du poste

Motus Corporation invites applications for a Branch Operations Manager in Durban. The role oversees the Durban branch's daily operations, staff supervision, budget management, and strategic planning to drive growth within KwaZulu-Natal.

You will optimize workflows, ensure service excellence, and align with sales goals. The successful candidate will lead a team, implement policies, and maintain high standards of customer service while fostering a positive work culture.

Qualifications

• Bachelor's degree in Business Management or related field.
• At least 4 years in a management role in branch or retail operations.
• Experience supervising, training, and evaluating staff.
• Strong understanding of operations, finance, and customer service.
• Excellent organization and problem-solving abilities.
• Proficiency with business software and operations tools.

Responsabilités

• Direct and manage all operational aspects of the Durban branch to ensure optimal performance and profitability.
• Develop and implement local operational policies and procedures to enhance efficiency and customer satisfaction.
• Supervise, train, and evaluate branch staff, ensuring adherence to company standards and fostering professional development.
• Manage branch inventory, resources, and operational budgets effectively.
• Handle customer inquiries and resolve escalated issues to maintain high levels of service.
• Collaborate with the sales and marketing teams to drive branch growth and achieve revenue targets.

Connaissances

Staff supervision

Training

Performance management

Decision making

Problem solving

Customer service

Financial management

Organizational skills

Operational procedures

ERP systems

MS Office

Formation

Bachelor's degree in Business Management or related discipline

Outils

ERP systems

MS Office

Description du poste

Motus Corporation invites applications for a Branch Operations Manager in Durban. The role oversees the Durban branch's daily operations, staff supervision, budget management, and strategic planning to drive growth within KwaZulu-Natal.

You will optimize workflows, ensure service excellence, and align with sales goals. The successful candidate will lead a team, implement policies, and maintain high standards of customer service while fostering a positive work culture.