Document Production Technician

TLT LLP; Cape Town; On-site; ZAR 180,000 - 240,000; Part time

Job summary

TLT Resourcing Ltd, a subsidiary of TLT LLP, seeks a part-time Document Production Technician in Cape Town. The role involves handling large DP projects, producing and QAing legal documents, and supporting the DP team with training and cover as needed.

You’ll work 30 hours per week, Monday–Friday, in our Observatory-area office, collaborating across teams to ensure accuracy and timely delivery.

Qualifications

• Experience in a legal or professional services environment is essential.
• Advanced MS Office suite knowledge and familiarity with track changes.
• Strong communication and client service ethos.

Responsibilities

• Manage large DP projects, create and maintain tracking documentation to meet SLAs.
• Provide expert technical advice on Office products and Litera.
• Produce, amend and secure complex documents such as reports and deeds.
• Create PowerPoint presentations, Visio diagrams and Excel sheets.
• Transcribe dictations accurately; edit and redact PDFs; maintain house style.
• Stay updated with new software and Firm tools; basic training and guidance.
• Monitor DP Inbox and keep clients informed on progress.
• Proofread for accuracy and quality; support the DP Manager and team.

Skills

MS Office proficiency

Track changes

Attention to detail

Team collaboration

Communication skills

Organisational skills

Tools

Microsoft Office

Litera packages

Visio

PDF creation/editing software

Job description

We are recruiting for a Document Production Technician to join our growing team in our Cape Town office which is based near Observatory. This is an excellent opportunity being offered on a part time basis of 30 hours per week, Monday to Friday 9am - 4pm.

Who Are We?

TLT Resourcing Ltd is a subsidiary of TLT LLP (‘TLT’), an award-winning UK-based law firm with a reputation for its innovative approach to delivering legal services.

Who We’re Looking For

We’re looking for thoughtful professional who brings both depth and perspective. You’re someone who can see the big picture while staying grounded in the details. You’ve built your expertise over time, and now you’re ready to collaborate in a way that lifts others up.

You’re not just skilled - you’re curious, adaptable, and committed to making legal work more accessible and impactful. You know how to navigate complexity, communicate clearly, and build trust across teams and clients.

If you’re passionate about using your insight to drive meaningful outcomes - and you care deeply about people along the way - we’d love to meet you.

What You’ll Be Doing

As a Document Production Technician, your day-to-day remit will include:

Technical

• Managing large and complex DP projects including creating, distributing, maintaining and reviewing tracking documentation to manage expectations and timescales.
• Troubleshooting and providing expert technical advice on all Microsoft Office products (Outlook, Excel, PowerPoint, Visio and Word) and Litera packages.
• Producing and amending, with speed and accuracy, correspondence, attachments and complex documents such as reports, deeds and agreements.
• Creating and amending complex PowerPoint presentations, Visio diagrams and Excel spreadsheets.
• Transcribing large volumes of dictations quickly and accurately.
• Editing, merging, redacting and/or securing PDF documentation, converting PDFs via conversion software or by copy typing, completing PDF binders, applying TLT house style.
• Cleaning and removing hidden metadata from TLT documents.
• Performing mail merges and assisting with mass mailings.
• Stay up to date with current technology and actively learning new software and other tools to maintain expert level in Microsoft Office and other Firm software.

Request management

• To monitor DP Inbox in the absence of DP Manager.
• Use and update the work management system to provide transparency to DP clients on the progress of their work and manage team tasks in line with the agreed SLAs.
• Proofread and quality check all work to ensure it is accurate, consistent, adheres to and meets the firm's standards.

Team support

• Supporting junior team members in times of low resource and/or heavy workloads and providing cover and support to the DP Manager or Team Leader.
• Creating and delivering training material and guidance to the team and wider business.
• Upskilling team members by sharing system knowledge.

What You Bring

• Previous experience within a legal or professional services environment and working with legal or complex documents is essential.
• Advanced knowledge of the MS Office suite including Word, Outlook, Excel, Visio and PowerPoint.
• Advanced experience of using track changes, multi versioned documents and comparison software and knowledge of version control in a document management system is key
• Previous experience working with Visio and PDF creation and amendment software is necessary.
• Previous experience working with automated templates or MS Office styles would be beneficial.
• Strong communication skills (both oral and written), a good telephone manner and client service ethos are essential to clearly and accurately convey information.
• Outstanding organisational skills with the ability to be flexible in managing tasks and workload.
• Ability to work using own initiative and as a team member, maintaining a professional positive attitude at all times and excellent attention to detail is essential.

What Makes This Role Special

People-first culture: We believe that when people feel seen, supported, and valued, they do their best work. We foster a culture of respect, empathy, and belonging - where your voice matters and your wellbeing come first.

Inclusive environment: We welcome people of all backgrounds, identities, and experiences. Diversity isn’t just a value - it’s a strength.

Growth-focused: We support learning, development, and career progression. Whether you’re deepening your expertise or exploring new paths, we’ll back you.

Purpose-driven: Your work will help clients navigate legal challenges with confidence and clarity, making a real difference in their lives and businesses.

Please be aware that, as part of our recruitment process, we conduct background checks for all successful applicants. These checks cover employment and education history, identification, and relevant credit and criminal record checks.