Divorce Order Specialist (Benefits Admin)

Momentum; Sandton; On-site; ZAR 180,000 - 290,000; Full time

Job summary

Momentum is seeking a dedicated administrator to process divorce orders and related fund administration within agreed service levels. The role requires Matric and 3-5 years in employee benefit administration, with duties including validating orders, updating member records, and preparing reports.

You will communicate with clients and ex-spouses, ensure timely responses, and maintain accurate records to support fund operations in Sandton.

Qualifications

• Matric is required.
• 3-5 years experience in employee benefit administration.

Responsibilities

• Coordinate assessment of divorce order documentation to determine validity.
• Calculate ex-spouse's share of the fund based on divorce parameters.
• Update members' information on the system in line with the divorce order.
• Draft and send relevant correspondence to the client and ex-spouse.
• Obtain the SARS tax directive and upload it onto the system.
• Maintain the divorce court order register accurately.
• Prepare and submit accurate reports on divorce orders status.
• Investigate client queries within agreed SLAs and provide timely feedback.
• Escalate client queries to relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders for after-sales service.
• Build and maintain relationships with clients and internal/external stakeholders.
• Deliver on SLAs and manage client expectations.
• Make recommendations to improve client service and fair treatment.
• Participate in a culture of rewarding relationships and excellent client service.

Skills

Employee benefit administration

Education

Matric

Job description

Momentum is seeking a dedicated administrator to process divorce orders and related fund administration within agreed service levels. The role requires Matric and 3-5 years in employee benefit administration, with duties including validating orders, updating member records, and preparing reports.

You will communicate with clients and ex-spouses, ensure timely responses, and maintain accurate records to support fund operations in Sandton.