Advisor Services Administrator

Hr Options; Pretoria; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Hr Options is seeking an organised administrative professional for a financial services environment in Pretoria. The role focuses on general office administration and data transfer duties, with a strong emphasis on accuracy and timely updates.

Fluency in English and Afrikaans, plus a Matric qualification and four years' admin experience, are required. You will liaise with multiple departments, maintain documentation integrity, and provide weekly feedback to the Head of Division.

Qualifications

• Matric is required.
• 4 years of administrative support experience in financial services.
• Fluency in English and Afrikaans required.

Responsibilities

• Handle internal and external client and commission transfers in line with SOPs.
• Provide administrative support for book acquisitions and document integrity.
• Verify completeness of transfer forms and follow up on outstanding requirements.
• Send detailed progress feedback to relevant divisions on a regular basis.
• Provide weekly feedback to HOD.
• Manage resignations process and related communications with departments.
• Attend to inquiries promptly within SLA deadlines.
• Coordinate invoicing allocations and manage related marketing materials.

Skills

Fluent in English

Fluent in Afrikaans

Education

Matric

Job description

This person will be responsible for a number of general office administration functions related to this role and be fluent in both English and Afrikaans. Your :

Education: Matric.

Experience: 4 years working experience in an administrative support role in the financial services industry.

Will enable you to do the following:

Transfer and data recon Process:

Provide administrative assistance with:

• Internal and external client and commission transfers in line with the standard operating procedures.
• Book acquisitions (administrative support in line with the operating procedures).
• Verify completeness of transfers forms and follow-ups on any outstanding requirements.
• Send detailed feedback to the relevant divisions on regular basis regarding the progress.
• Provide weekly feedback to HOD.

Resignation Process:

Provide administrative assistance with:

• Resignations process in line with the standard operating procedures.
• Liaise with all relevant departments regarding deadline dates, content, communication, closure of systems and delivery.
• Request client lists from MIS/Commissions for preparation of communication and transfer purposes.
• Manage, update and implement changes to documents to ensure document integrity.
• Manage the Resignations register (to be updated and maintained on a regular basis).
• Provide weekly feedback to HOD.

General:

• Attend to all enquiries with correct, quick and efficient support, in line with the SLA deadlines.
• Manage the Tax directive process as per the standard operating process.
• Arrange/courier business cards and marketing material as needed and manage the Invoicing allocations process.
• Liaise with advisors and business development on a regular basis related to queries, BC updates and lists required.
• Assist with general and special projects as and when required.
• Attend to any divisional support activities as may be required and requested from the head of your division.