Divorce Order Administrator MMH260921-2

Momentum; Sandton; On-site; ZAR 180,000 - 290,000; Full time

Job summary

Momentum is seeking a dedicated administrator to process divorce orders and related fund administration within agreed service levels. The role requires Matric and 3-5 years in employee benefit administration, with duties including validating orders, updating member records, and preparing reports.

You will communicate with clients and ex-spouses, ensure timely responses, and maintain accurate records to support fund operations in Sandton.

Qualifications

• Matric is required.
• 3-5 years experience in employee benefit administration.

Responsibilities

• Coordinate assessment of divorce order documentation to determine validity.
• Calculate ex-spouse's share of the fund based on divorce parameters.
• Update members' information on the system in line with the divorce order.
• Draft and send relevant correspondence to the client and ex-spouse.
• Obtain the SARS tax directive and upload it onto the system.
• Maintain the divorce court order register accurately.
• Prepare and submit accurate reports on divorce orders status.
• Investigate client queries within agreed SLAs and provide timely feedback.
• Escalate client queries to relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders for after-sales service.
• Build and maintain relationships with clients and internal/external stakeholders.
• Deliver on SLAs and manage client expectations.
• Make recommendations to improve client service and fair treatment.
• Participate in a culture of rewarding relationships and excellent client service.

Skills

Employee benefit administration

Education

Matric

Job description

Role Purpose

Accurately process divorce orders and administration within agreed service levels in order to support the operations of the fund.

Requirements

• Matric
• 3-5 years experience in employee benefit administration

Duties and Responsibilities

• Coordinate the assessment of the divorce order documentation in order to determine if the order is valid.
• Calculate the ex-spouse's share of the fund based on the parameters of the divorce order.
• Update members' information on the relevant system in line with the divorce order.
• Draft and send relevant correspondence to the client and ex-spouse in a professional manner.
• Obtain the SARS tax directive and upload it onto the system.
• Accurately maintain the divorce court order register.
• Prepare and submit accurate reports regarding the status of divorce orders.
• Investigate client queries within the agreed service level and ensure that the client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders to ensure clients receive appropriate after-sales services.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate in and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.