Death Benefit Administrator

redember-recruitment; Cape Town; On-site; ZAR 180,000 - 290,000; Full time

Job summary

Red Ember Recruitment is seeking a Death Benefit Administrator for our client in Cape Town. The role focuses on accurate and timely processing of death claims within the agreed service levels.

The ideal candidate has at least four years in employee benefits administration, solid knowledge of Pension Fund Act 37C, and strong Excel and Outlook skills; works well under pressure and independently or in a team.

Qualifications

• Experience handling death claims within a retirement or benefit administration context.
• Proven ability to communicate clearly in verbal and written form.
• Ability to manage multiple tasks and adhere to SLAs.

Responsibilities

• Perform death claim processing and investigate related queries.
• Apply fund rules, policies, and legislation when processing claims.
• Liaise with employers, beneficiaries and service providers.
• Oversee and reconcile nil contributions where applicable.
• Respond to queries within SLA and participate in organizational events.

Skills

Death claim process

Communication skills

MS Outlook

MS Excel

Independent worker

Team player

Education

Grade 12

Tools

MS Excel

Job description

Red Ember Recruitment is recruiting for a Death Benefit Administrator for our client in Cape Town. The death benefit administrator will be responsible for the accurate and timeous processing of death claims within the agreed service level between the client and the Fund.

Requirements

• Grade 12
• Death claim process
• Good verbal and written communication skills
• MS Excel intermediate level, use formulas and macros
• Experience: Minimum 4 years employee benefits administration experience
• Thorough knowledge of Section 37C of Pension Fund Act
• A solid knowledge of related legislation
• MS Outlook experience, use of reminder, calendar, create subfolders
• Experience in handling administration queries
• Methodical and meticulous.
• A self-starter who can work independently with minimal support but who can also work in a team environment.
• Able to work in a high pressurised environment

Key Responsibilities

• Perform all death claims related activities which include claim processing, investigate death claims, responding to claims related queries and complaints.
• Application of fund rules, policies, legislation, administration procedures and the service level agreement when processing.
• Liaise with employer, beneficiaries, and service providers.
• Oversee and reconcile the nil contributions.
• Attend to the fund central mailbox and respond to queries within SLA.
• Any other duties as determined by business needs and participate in all organizational events as required.