Divisional Strategy & Operations Leader

Smollan; Durban; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Smollan seeks an experienced leader to drive multiple facets of operations at division level. The role emphasizes achieving sales targets, strategic plan sign-off, and proactive feedback loops across stakeholders and teams.

Responsibilities include managing operational objectives, promoting profitability, and ensuring compliance with regulatory standards while fostering transparent, constructive engagement with clients and internal teams.

Responsibilities

• Effective management of operations: 100% strike rate on callagevs call cycle, Exception reports, Point of purchase standards met, Promotional compliance, Formal and informal feedback
• Effective development of tactical plans for the division in line with Customer, Client and Group strategic direction and objectives: Timeous sign-off of tactical plans, Formal and informal feedback, 360 feedback
• Effective key account management: 100% accurate information gained from client, Listing of items implemented, Promotional grid implemented, Deals and new prices listed, New products listings implemented, Formal and informal feedback
• Effective stakeholder engagement and management: Fair and transparent relationships, Contact strategy in place and executed, Problems timeously identified and resolved, 360 reviews (Project Smart), Formal and informal feedback
• Effective management of achievement of operational objectives: Achievement of sales targets, Call cycles, Opportunities are identified timeously and actioned, Optimisation of resources, ROI for the Division, Formal and informal feedback, Performance reviews, 360 feedback (Client Survey-Project Smart)
• Achievement of profitability, sustainability and financial targets: Expenses within budget parameters, Income budget achieved (bottomline), Variances timeously identified and addressed, Formal and informal feedback
• Effective self management: Performance Appraisals, Formal and informal feedback
• Effective leadership and team management: Formal and informal feedback, Compliance to LRA, BCEA, Climate surveys, MiReflection reports

Job description

Smollan seeks an experienced leader to drive multiple facets of operations at division level. The role emphasizes achieving sales targets, strategic plan sign-off, and proactive feedback loops across stakeholders and teams.

Responsibilities include managing operational objectives, promoting profitability, and ensuring compliance with regulatory standards while fostering transparent, constructive engagement with clients and internal teams.