Distance Learning Facilitator

Placements24; Soweto; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Professional development opportunities

Impact on distance learning outcomes

Collaborative work environment

Résumé du poste

Placements24 is seeking a Distance Learning Facilitator to support students in Soweto within a hybrid work model, combining remote assistance with on-site interactions. You will guide learners through online courses, troubleshoot issues, and motivate students to stay engaged, ensuring a smooth distance education experience.

The role focuses on clear communication, patience, and a solid understanding of LMS platforms, contributing to higher student retention and achievement in online programs.

Qualifications

• Bachelor's degree in Education, Psychology, Social Work, or related field.
• 3+ years in student support, academic advising, or similar role, preferably in distance learning.
• Strong understanding of online learning environments and challenges.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using Learning Management Systems (LMS) and online tools.

Responsabilités

• Provide academic and technical support to distance learners.
• Guide students in navigating the LMS and online tools.
• Respond to inquiries via email, phone, or chat in a timely manner.
• Troubleshoot common technical issues related to online learning.
• Monitor engagement and progress, identify students needing extra help.
• Connect students with tutors, counseling, or academic resources.
• Facilitate online discussions or virtual study groups.
• Maintain records of student interactions and support provided.
• Collaborate with instructors and staff to address student needs.
• Contribute to development of resources for distance learners.

Connaissances

Communication

Empathy

Problem solving

LMS proficiency

Time management

Formation

Bachelor's degree in Education, Psychology, Social Work, or related field

Description du poste

About the Role

Our client is seeking a dedicated Distance Learning Facilitator to support students in Soweto . This role operates on a hybrid model, blending remote support with essential on‑site interaction. You will play a crucial role in guiding students through their online learning journey, providing academic assistance, technical support, and motivational encouragement. The ideal candidate possesses strong communication skills, a patient demeanor, and a good understanding of online learning platforms and challenges. You will help students navigate their courses, troubleshoot technical issues, and connect them with appropriate resources to ensure their success in distance education. This position is vital in bridging the gap between students and their online learning environment, ensuring a smooth and effective educational experience. We are looking for an individual committed to student support and passionate about making distance learning accessible and successful for everyone. Your contribution will directly impact student retention and achievement in our online programs. Join a team dedicated to empowering learners through flexible and supportive educational pathways.

Key Responsibilities

• Provide academic and technical support to students enrolled in distance learning programs.
• Guide students in navigating the Learning Management System (LMS) and other online educational tools.
• Respond to student inquiries via email, phone, or virtual chat in a timely manner.
• Assist students in troubleshooting common technical issues related to online learning.
• Monitor student engagement and progress, proactively identifying students who may need additional support.
• Connect students with relevant academic resources, tutors, or counseling services.
• Facilitate online discussion forums or virtual study groups as needed.
• Maintain accurate records of student interactions and support provided.
• Collaborate with instructors and administrative staff to address student needs.
• Contribute to the development of resources and FAQs for distance learners.

Requirements

• Bachelor's degree in Education, Psychology, Social Work, or a related field.
• Minimum of 3 years of experience in student support, academic advising, or a similar role, preferably within distance learning.
• Strong understanding of online learning environments and common student challenges.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using Learning Management Systems (LMS) and various online communication tools.
• Patience, empathy, and a strong commitment to student success.
• Ability to work independently and as part of a hybrid team.
• Organizational skills to manage multiple student inquiries and tasks.
• Basic technical troubleshooting skills.
• Experience in facilitating online groups is a plus.

Benefits

• Competitive salary based on experience.
• Hybrid work arrangement offering flexibility.
• Opportunity to make a significant impact on student success in distance learning.
• Supportive and collaborative work environment.
• Professional development opportunities in student support and online education.
• Contribution to accessible education initiatives.