Dispatch Supervisor (Day Shift) – Roodepoort

Talent Candey; Roodepoort; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Foodservice Equipment Supplier in Johannesburg seeks a Dispatch Supervisor (Day Shift) to oversee outbound operations, ensure accurate distribution, and supervise picking, packing and dispatch activities.

The role requires Matric/Grade 12, supervisory experience, WMS knowledge, OHSA training, and strong admin skills. You will lead a team, coordinate stock movements and ensure timely deliveries across local and national channels.

Qualifications

• Matric/Grade 12 or equivalent.
• Bachelor’s degree or combination of tertiary qualification and experience.
• Supervisory experience in warehouse operations.
• Experience with a comprehensive Warehouse Management System (WMS).
• Experience in disciplinary hearings, performance management, coaching staff.
• Valid driver’s licence and OHSA training.
• Computer literacy including Microsoft Office and administrative systems.

Responsibilities

• Assist the Outbound and Day Shift Manager with daily distribution operations.
• Schedule, allocate and monitor staff workloads.
• Supervise picking, packing and dispatch for local and national deliveries.
• Ensure orders are picked, packed, invoiced and dispatched accurately and on time.
• Check accurate capturing of serial numbers on invoices.
• Oversee loading of delivery trucks and courier vehicles.
• Assist with route allocation, efficiency and delivery follow-ups.
• Monitor drivers’ and staff performance.
• Coordinate stock movement between inbound and outbound.
• Participate in stocktakes and investigate shrinkage.
• Resolve delivery errors with warehouse teams and Customer Care.
• Coach, train and develop staff and assist with recruitment.
• Monitor operating costs, overtime, and safety compliance.
• Prepare incident and equipment reports and ensure smooth handover to late shift.

Skills

Supervisory experience

Warehouse operations

WMS experience

OHSA training

Microsoft Office

Administrative systems

Leadership

Planning

Attention to detail

Customer service

Communication

Education

Matric/Grade 12

Bachelor’s degree or equivalent

Tools

WMS software

SAP

Qwix

Forklift certification

First Aid certificate

Job description

Our client, Foodservice Equipment Supplier, is looking for a Dispatch Supervisor (Day Shift) to join their Johannesburg team.

PURPOSE OF THE ROLE

Our reputable foodservice equipment client is seeking a customer-focused, energetic and detail-oriented Dispatch Supervisor to oversee its outbound day shift operations.

The successful candidate will ensure accurate and timely distribution of products, supervise picking, packing and dispatch activities, and maintain operational standards while minimising errors, inefficiencies and stock losses.

MINIMUM REQUIREMENTS

Qualifications

• Matric / Grade 12 or equivalent.
  - Relevant Bachelor’s degree, or a combination of a tertiary qualification and relevant work experience.
  - Supervisory experience, preferably within warehouse operations.
  - General warehouse and logistics management experience.
  - Experience using a comprehensive Warehouse Management System (WMS) and working with WMS-driven processes.
  - Experience in disciplinary hearings, performance management, coaching and mentoring staff.
  - Valid driver’s licence.
  - OHSA training.
  - Computer literacy, including Microsoft Office.
  - Strong knowledge of administrative systems, procedures and business processes.

Advantageous:

• SAP and Qwix experience.
  - Valid First Aid Certificate.
  - Forklift certification.

Duties and Responsibilities:

• Assist the Outbound and Day Shift Manager with daily distribution operations.
  - Schedule, allocate and monitor staff workloads according to operational volumes.
  - Supervise picking, packing and dispatch for local and national deliveries, third-party couriers, collections, exports, Cash & Carry and Cape Town container shipments.
  - Ensure orders are picked, packed, invoiced and dispatched accurately and on time.
  - Check accurate capturing of serial numbers on invoices.
  - Oversee loading of delivery trucks and courier vehicles according to company procedures and customer instructions.
  - Assist with daily driver route allocation, route efficiency and delivery follow-ups.
  - Monitor the performance of drivers, assistants and pick-and-pack staff.
  - Coordinate stock movement between inbound and outbound departments.
  - Participate in stocktakes and cycle counts, investigate shrinkage and recommend improvements.
  - Resolve delivery errors and customer service issues with warehouse teams, Customer Care and Internal Sales.
  - Coach, train and develop staff, and assist with recruitment and performance management.
  - Monitor operating costs, including overtime.
  - Maintain housekeeping, safety, security and compliance with standard operating procedures.
  - Prepare incident, equipment and employee-related reports.
  - Ensure clear communication and a smooth handover to the late shift.

Key Competencies:

• Strong leadership and communication skills.
  - Excellent planning, organisation and attention to detail.
  - Customer service and results focus.
  - Strong problem-solving and administration skills.
  - Ability to prioritise competing demands and meet tight deadlines.
  - Ability to remain calm in a fast-paced warehouse environment.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.