Dispatch Supervisor

Craven Cottage CC; Roodepoort; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Craven Cottage CC is seeking a capable Day Shift/Outbound Supervisor to support the Manager in overseeing distribution, pick & pack, and driver supervision within a busy warehouse.

You will coordinate cross-departmental workflows, enforce SOPs, drive inventory accuracy, and participate in staff coaching and performance management. A strong safety mindset and hands-on leadership are essential for success.

Qualifications

• Experience in supervising warehouse operations and teams.
• Knowledge of OHSA and safety procedures.
• Experience with an extensive WMS and related processes.

Responsibilities

• Assist the Day Shift and Outbound Manager with supervision of Day Shift distribution functions.
• Coordinate and supervise day shift tasks including pick/pack, driver supervision and stock flow.
• Ensure safety, accuracy, and adherence to SOPs across departments.
• Oversee loading of trucks and inventory control measures; participate in stock takes.
• Develop, coach and train direct reports; monitor performance and discipline when needed.
• Communicate with departments to maximise productivity and minimise errors.

Skills

Leadership

Team management

Logistics

Warehouse operations

SAP

WMS

Microsoft Office

Qwix

Safety/compliance

Communication

Education

Bachelor's degree

Grade 12 (or equivalent)

Tools

SAP

Qwix

Microsoft Office

Job description

Duties:

Assist the Outbound and Day Shift Manager with the general management and supervision of the Day Shift distribution functions.

Communicate regularly with Warehouse, Outbound and Day Shift Manager regarding Day Shift distribution issues.

Recommend manpower need based upon work volume.

Ensure that operating expenses are kept at a minimum.

Communicate with all departments on information necessary to ensure maximum productivity with minimal errors.

Communicate with the Late Shift Supervisor all information necessary to make for a smooth change of shifts.

Regularly inspect working areas for safety hazards and either resolve them or report them to the safety coordinator/representative as appropriate.

Prepare and compile reports on employee accidents, equipment problems and employee relation matters to facilitate smooth operations.

Evaluate all shrink issues during the day shift and recommend necessary changes for improvement.

Assist the Day Shift Manager to hire, coach, mentor, develop and train direct reports.

Assist the Day Shift Manager to schedule, assign, delegate and monitor day shift staff efficiently.

Coordinate and supervise activities within the Day Shift department by scheduling work assignments, setting priorities, and directing the work of direct reports.

Assist the Day Shift Manager to maintain and control the physical condition of the warehouse and supplies and ensure compliance with company and government policies and regulations (e.g. OHSA).

Supervise, interact, problem solve and provide direction for daily activities.

Assist the Day Shift Manager to develop, supervise, measure, and drive inventory control methods relating to outbound activities.

Assist the Day Shift Manager to manage and supervise the recording and coordination of the flow of stock between inbound and outbound departments.

Actively participate in regular stock takes and cycle counting.

Oversee the preparation and loading of all trucks for delivery of orders in conformance with company procedures and customer instructions.

Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

Pick & Pack Supervision:

Supervision of the pick and pack function, including local deliveries, national deliveries, 3rd party couriers, Collections, Exports, Cash & Carry and Cape Town Container, including:

• Ensuring picking, packing and dispatching of goods happens in a timeous and accurate manner in line with company policy.
• Overseeing and supervision of the loading of trucks, couriers and other means of transporting of goods.
• Ensuring accurate invoices, including correct capturing of serial numbers.
• Management of pick and pack staff.
• Liaison with other warehouse departments, customer care and internal sales with regard to errors.
• Ensuring the implementation and adherence to standard operating procedures within the pick and pack department.

Driver Supervision:

Supervision of the drivers, including:

• Assisting with the delegation of routes on a daily basis.
• Assisting, oversight and supervision of the loading of trucks in the morning.
• Assisting with analysis of routes to ensure optimal efficiencies.
• Assisting with following up on deliveries and errors relating to the fleet.
• Assisting with the performance management of drivers and assistants.
• Ensuring the implementation and adherence to standard operating procedures for drivers and drivers assistants.

Safety & Security:

Assist the Day Shift and Outbound Manager to ensure the safety and security of all assets including but not limited to:

• Staff
• Stock
• Debtors
• Plant and Equipment
• Vehicles

Requirements:

Grade 12 (or equivalent).

Relevant Bachelor's Degree or equivalent combination of a tertiary qualification coupled with work experience.

Ability to motivate and develop direct reports.

Drivers license.

Valid First Aid Certificate (highly beneficial)

OHSA trained.

Forklift Certification (Highly beneficial).

Computer literate (Microsoft Office Package), SAP, Qwix (preferred).

Supervision experience preferable in warehouse operations.

General warehouse experience.

Experience in conducting disciplinary hearings, coaching and mentoring of direct reports and performance management of direct reports.

Logistics management experience.

Excellent knowledge of administrative systems and procedures.

Business acumen and good understanding of business processes and functions.

Experience with a comprehensive WMS and WMS driven processes.

Strong work ethic

High level of energy and enthusiasm

Service delivery and outcomes driven

Team player

Self-starter

Attentive to details; accurate and thorough

Strong planning, organization and customer relations skills.

Excellent leadership and interpersonal skills, including but not limited to performance management (employee evaluations, discipline, corrective action, coaching) and interviewing.

Ability to work independently, fast, and efficiently

Strong computer skills and warehouse systems experience with emphasis on inventory management systems.

Demonstrated ability to lead and manage a team and positively influence and motivate others.

Risk awareness

Analytical and problem-solving skills

Excellent written and presentation skills

Ability to remain calm and focused under pressure

Flexibility to work in a changing, fast-paced environment

Ability to think in terms of business outcomes / results

Ability to plan, prioritise, coordinate and manage multiple, and often conflicting initiatives

Ability to communicate effectively with all levels of the organization and external stakeholders

Strong communication skills for engaging at both a junior and senior level.

Strong administration skills.

Ability to meet tight deadlines.

Able to work individually and as part of a team.