Dispatch Supervisor (Day Shift) â Roodepoort

Talent Candey; Roodepoort; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Foodservice Equipment Supplier in Johannesburg seeks a Dispatch Supervisor (Day Shift) to oversee outbound operations, supervise picking, packing and dispatch, and ensure accurate and timely distribution of products. The role involves coordinating staff workloads and maintaining high operational standards.

The successful candidate will monitor stock movements, drive process improvements, and ensure compliance with SOPs while delivering excellent customer service and minimizing errors and losses.

Qualifications

• Matric / Grade 12 or equivalent.
• Bachelor’s degree or combination of tertiary qualification and relevant work experience.
• Supervisory experience in warehouse operations.
• General warehouse and logistics management experience.
• Experience using a comprehensive Warehouse Management System (WMS).
• Experience in disciplinary hearings, performance management, coaching and mentoring staff.
• Valid drivers licence.
• OHSA training.
• Computer literacy including Microsoft Office.
• Strong knowledge of administrative systems, procedures and business processes.

Responsibilities

• Assist the Outbound and Day Shift Manager with daily distribution operations.
• Schedule, allocate and monitor staff workloads according to volumes.
• Supervise picking, packing and dispatch for local and national deliveries and third-party couriers.
• Ensure orders are picked, packed, invoiced and dispatched accurately and on time.
• Oversee loading of delivery trucks and courier vehicles.
• Assist with daily driver route allocation and delivery follow-ups.
• Monitor the performance of drivers and pick-and-pack staff.
• Coordinate stock movement between inbound and outbound departments.
• Participate in stocktakes and cycle counts and investigate shrinkage.

Skills

Leadership

Planning and organisation

Customer service

Problem solving

Communication

Attention to detail

Administration

Education

Bachelor’s degree

Matric / Grade 12

Tools

WMS

SAP

Qwix

Microsoft Office

Job description

Our client, Foodservice Equipment Supplier , is looking for a Dispatch Supervisor (Day Shift) to join their Johannesburg team.

PURPOSE OF THE ROLE

Our reputable foodservice equipment client is seeking a customer-focused, energetic and detail-oriented Dispatch Supervisor to oversee its outbound day shift operations.

The successful candidate will ensure accurate and timely distribution of products, supervise picking, packing and dispatch activities, and maintain operational standards while minimising errors, inefficiencies and stock losses.

MINIMUM REQUIREMENTS

Qualifications

• Matric / Grade 12 or equivalent.
• Relevant Bachelors degree, or a combination of a tertiary qualification and relevant work experience.
• Supervisory experience, preferably within warehouse operations.
• General warehouse and logistics management experience.
• Experience using a comprehensive Warehouse Management System (WMS) and working with WMS-driven processes.
• Experience in disciplinary hearings, performance management, coaching and mentoring staff.
• Valid drivers licence.
• OHSA training.
• Computer literacy, including Microsoft Office.
• Strong knowledge of administrative systems, procedures and business processes.

Advantageous:

• SAP and Qwix experience.
• Valid First Aid Certificate.
• Forklift certification.

Duties and Responsibilities:

• Assist the Outbound and Day Shift Manager with daily distribution operations.
• Schedule, allocate and monitor staff workloads according to operational volumes.
• Supervise picking, packing and dispatch for local and national deliveries, third-party couriers, collections, exports, Cash & Carry and Cape Town container shipments.
• Ensure orders are picked, packed, invoiced and dispatched accurately and on time.
• Check accurate capturing of serial numbers on invoices.
• Oversee loading of delivery trucks and courier vehicles according to company procedures and customer instructions.
• Assist with daily driver route allocation, route efficiency and delivery follow-ups.
• Monitor the performance of drivers, assistants and pick-and-pack staff.
• Coordinate stock movement between inbound and outbound departments.
• Participate in stocktakes and cycle counts, investigate shrinkage and recommend improvements.
• Resolve delivery errors and customer service issues with warehouse teams, Customer Care and Internal Sales.
• Coach, train and develop staff, and assist with recruitment and performance management.
• Monitor operating costs, including overtime.
• Maintain housekeeping, safety, security and compliance with standard operating procedures.
• Prepare incident, equipment and employee-related reports.
• Ensure clear communication and a smooth handover to the late shift.

Key Competencies:

• Strong leadership and communication skills.
• Excellent planning, organisation and attention to detail.
• Customer service and results focus.
• Strong problem-solving and administration skills.
• Ability to prioritise competing demands and meet tight deadlines.
• Ability to remain calm in a fast-paced warehouse environment.