Dispatch Assistant

Italtile; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Italtile is seeking a Dispatch Assistant to greet customers in-store, ensure accurate deliveries, and maintain clean, organized dispatch and warehouse areas. You will manage control sheets, handling customer credits and stock movements, and participate in annual stock counts.

The role requires SAP and Microsoft Office proficiency, excellent English communication, and a valid forklift license. Teamwork and independent work are both valued.

Qualifications

• Greet and assist customers in-store.
• Ensure delivery accuracy and readiness.
• Maintain clean, organized dispatch/warehouse.
• Manage control sheets and dispatch docs.
• Process customer credits and stock movements.
• Assist with stock counts; ensure proper packing/storage.
• Collaborate within a team-focused environment.
• Commitment to exceptional customer service and teamwork.
• Excellent written and verbal communication in English.
• Valid forklift license.
• SAP and Microsoft Office proficiency; strong numeric accuracy.
• Multitasking and organizational skills.
• Strong housekeeping and goal-driven approach.
• Team and independent work capability.
• Previous experience in a similar role preferred.

Responsibilities

• Greet and assist customers visiting the store.
• Ensure every delivery is accurate, checked, and ready to go.
• Keep dispatch and warehouse areas clean, organized and efficient.
• Manage control sheets, picking lists and dispatch documentation with precision.
• Handle customer credits and stock movements smoothly.
• Assist with annual stock counts and ensure stock is packed and stored correctly.
• Work closely with a supportive, TEAM-oriented group.
• Commit to exceptional customer service and teamwork.
• Demonstrate excellent written and verbal English communication.
• Possess a valid forklift license (required).
• Utilize SAP and Microsoft Office with high numeric accuracy.
• Multitask effectively and stay organized to meet daily goals.
• Maintain housekeeping standards and meet goals consistently.
• Able to work both in a team and independently.
• Previous experience in a similar role is preferable.

Skills

Customer service

Attention to detail

Multitasking

Teamwork

Communication

Organization

Goal-driven

Housekeeping

Numeric accuracy

Tools

SAP

Microsoft Office

Job description

We’re looking for a motivated and reliable Dispatch Assistant to join our passionate team. If you take pride in delivering excellent service, keeping things running smoothly, and working in a positive, people-driven environment, we want to hear from you

• Be the friendly face that greets and assists customers when they visit our store.
• Ensure every delivery is 100% accurate, checked, and ready to go.
• Keep our dispatch and warehouse areas in top condition — clean, organized, and efficient.
• Manage control sheets, picking lists, and dispatch documentation with precision.
• Handle customer credits and stock movements seamlessly.
• Assist with annual stock counts and ensure all stock is packed and stored correctly.
• Work closely with a supportive team that values teamwork, accountability, and excellence.
• A commitment toexceptional customer serviceand teamwork.
• Excellent written and verbal communication skills in English
• Valid forklift license (required).
• Knowledge ofSAPandMicrosoft Office, plus great numeric accuracy.
• The ability to multitask, stay organized, and meet daily goals.
• Ability to meet goals consistently with superior housekeeping skills
• The ability to work in both a team environment and individually
• Previous exprience in a similar role would be preferrable