DIscovery Connect - Bank DC Sales Consultant - Durban - TalentPool

Discovery Limited; Durban; On-site; ZAR 100,000 - 134,000; Full time

Job summary

Discovery Connect in Durban is seeking a results-driven telesales representative to promote the Discovery Bank product suite. You will handle inbound and outbound calls, respond to enquiries, and convert leads into sales while maintaining data accuracy and compliance.

The role focuses on meeting monthly targets and building the Discover brand through client engagement and cross-selling opportunities within a dynamic contact center environment.

Qualifications

• Matric is required.
• 1–2 years sales experience, preferably in an outbound telesales environment.
• Knowledge of Discovery Bank products is an advantage.

Responsibilities

• Achieve monthly sales and activations targets.
• Capture client information accurately on the system.
• Sell Discovery Bank products to clients based on profile.
• Meet productivity, quality and compliance requirements.
• Complete ongoing assessments as required.

Skills

Target driven

Team player

Persuasiveness

Resilience

Attention to detail

Fluent English

Afrikaans

Education

Matric

Job description

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery telesales.

Sell the Discovery Bank Product Suite to clients via inbound and outbound calls. Manage and convert various lead types that are generated by the business. Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly sales and activations target set by the business
• Capture all client application information accurately on the system
• Based on client profile ensure that correct products are sold to clients
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Successfully complete all ongoing assessments

Personal Attributes And Skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

Essential

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment

Advantageous

• Discovery Bank Knowledge
• Tertiary qualification (Financial Planning/ Information)
• NQF5/National Certificate: Banking NQF level 5 and RE5 qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.