Direct Sales Team Leader - High-Performance Growth

Old Mutual Limited; Cape Town; On-site; ZAR 350,000 - 650,000; Full time

Job summary

Old Mutual Limited in Cape Town is seeking a Team Leader to drive the direct sales operating model across the national network. You will lead, coach and develop assigned agents, refine contact plans, and monitor performance against targets.

You will champion best practices, cost efficiency, governance, and exceptional customer experience while coordinating with HR and IT to deliver service improvements and sustainable growth.

Qualifications

• Extensive experience in sales leadership and direct channel management.
• Ability to develop and implement contact plans and monitor productivity.
• Strong focus on governance, cost efficiency and customer experience standards.

Responsibilities

• Manage and implement the direct sales operating model.
• Implement sales plans and pipelines for assigned agents.
• Drive a high performance culture and provide on-the-job coaching.
• Maintain best-practice customer experience standards nationwide.
• Ensure alignment with organisational policies and procedures.

Skills

Action Planning

Claims Management

Data Compilation

Data Controls

Executing Plans

Financial Auditing

Insurance Claims Investigations

Oral Communications

Policies & Procedures

Typology

Education

NQF Level 7 - Degree

Job description

Old Mutual Limited in Cape Town is seeking a Team Leader to drive the direct sales operating model across the national network. You will lead, coach and develop assigned agents, refine contact plans, and monitor performance against targets.

You will champion best practices, cost efficiency, governance, and exceptional customer experience while coordinating with HR and IT to deliver service improvements and sustainable growth.