Digital Support Specialist - Platform & Event Fulfillment

Jobtailor; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a capable digital customer support agent to handle first-line queries via the Ten Platform, troubleshoot access issues, and resolve booking or redemption errors. You will communicate with members by email or chat, log feedback in CRM, and escalate usability trends for improvement.

This role offers hybrid work with up to 60% home office and requires strong English communication. Ideal candidates have at least 2 years in digital support, solid problem-solving skills, and

Qualifications

• Fluent in English, written and spoken.
• Minimum 2 years’ experience in digital customer support, platform support, or a similar operational environment.
• Strong research, problem-solving, and investigation skills.
• Excellent written communication, including grammar, structure, tone, and clarity.
• Proven experience delivering outstanding service to premium or high-expectation customer groups.

Responsibilities

• Provide first-line support for non-travel digital queries raised via the Ten Platform.
• Troubleshoot activation links, login issues and navigation queries.
• Investigate and resolve failed digital bookings and events or benefit redemptions.
• Handle changes, cancellations, and amendments to digital dining, events, and benefits requests.
• Communicate with members by email or chat with clear, empathetic, timely responses.

Skills

Digital Support

Troubleshooting

CRM Management

Written Communication

Data Analysis

Tools

Ten Platform

Jira

CRM

Genesys

Tableau

Microsoft Office

Job description

Jobtailor is seeking a capable digital customer support agent to handle first-line queries via the Ten Platform, troubleshoot access issues, and resolve booking or redemption errors. You will communicate with members by email or chat, log feedback in CRM, and escalate usability trends for improvement.

This role offers hybrid work with up to 60% home office and requires strong English communication. Ideal candidates have at least 2 years in digital support, solid problem-solving skills, and