Digital Banking Experience Specialist

Nedbank; Diepsloot; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Nedbank in South Africa seeks a client-focused service teller to educate clients on digital and self-service options while handling cash transactions and cash fulfillment, balancing and replenishing stock, and performing first line device maintenance.

The role emphasizes risk compliance, customer service, and cross-selling opportunities through engaged client interactions, ensuring accurate processing of deposits, withdrawals and transfers, and accurate documentation for couriers.

Qualifications

• Evidence of customer service excellence and communication skills.
• Experience with banking products and services.
• Ability to build and maintain client relationships.

Responsibilities

• Address queue flow concerns and assist clients with digital devices.
• Help clients download apps and resolve login issues.
• Assist with value-added services online or via self-service devices.
• Handle deposits, withdrawals and transfers following procedures.
• Balance and secure branch stock (cards, etc.).
• Maintain device maintenance and cash management as required.
• Educate clients on self-service and digital features.
• Identify sales leads and refer to appropriate departments.
• Ensure documentation and client verification are completed.

Skills

Customer service

Banking knowledge

Relationship management

Problem resolution

Education

Higher Certificate in Banking Services

Diploma

Job description

Nedbank in South Africa seeks a client-focused service teller to educate clients on digital and self-service options while handling cash transactions and cash fulfillment, balancing and replenishing stock, and performing first line device maintenance.

The role emphasizes risk compliance, customer service, and cross-selling opportunities through engaged client interactions, ensuring accurate processing of deposits, withdrawals and transfers, and accurate documentation for couriers.