Digital Banking Client Solutions Advisor

Nedbank; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Nedbank is seeking a client-focused professional to educate clients on self-service digital solutions and address their sales and service needs. You will engage clients, apply expertise, and build lasting relationships while aligning with Nedbank’s product strategy and compliance requirements.

Role emphasizes responsible client onboarding, cross-selling, and delivering complete financial solutions through collaboration with internal stakeholders.

Qualifications

• Diploma required (essential qualification).
• FAIS Approved Qualification preferred.
• 1–2 years of retail/banking client service or sales experience.

Responsibilities

• Educate clients on the functionality of self-service digital solutions.
• Respond to client needs by offering the right service and solution.
• Build client trust by applying expertise to help clients.
• Onboard clients in line with Nedbank's product strategy and policy.
• Cross-sell and provide complete financial solutions through internal collaboration.

Skills

Product sales skills

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Building Customer Loyalty

Building Trusting Relationships

Technology Savvy

Planning and Organizing

Education

Diploma

Job description

Nedbank is seeking a client-focused professional to educate clients on self-service digital solutions and address their sales and service needs. You will engage clients, apply expertise, and build lasting relationships while aligning with Nedbank’s product strategy and compliance requirements.

Role emphasizes responsible client onboarding, cross-selling, and delivering complete financial solutions through collaboration with internal stakeholders.