Digital Account Manager/ Account Manager

The Digital Plug; Randburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

The Digital Plug in Randburg, South Africa, seeks a Digital Account Manager who thrives in a fast-paced agency setting. You will be the primary contact for a portfolio of clients, planning and executing integrated digital campaigns while building strong relationships.

Work closely with strategy, creative, content, media, SEO, and analytics teams to deliver campaigns that achieve client objectives and ROI, with a focus on developing new business and growing existing accounts.

Qualifications

• Experience managing digital marketing campaigns for multiple clients.
• Ability to grow accounts and upsell services.
• Strong communication and presentation skills.
• Comfortable working in a fast-paced agency environment.

Responsibilities

• Act as the primary contact for allocated client accounts and build long-term relationships.
• Lead end-to-end delivery of integrated digital marketing campaigns across channels.
• Identify opportunities to upsell additional agency services.
• Collaborate with strategy, creative, content, media, SEO, and analytics teams to meet client objectives.

Skills

Client relationship management

Campaign management

Sales & business development

Strategic planning

Performance analysis

Cross-functional collaboration

Presentation skills

Time management

Job description

About the Role:

We are looking for a passionate, commercially driven, and client-focused Digital Account Manager/ Account Manager to join our growing team. This role is ideal for a professional who thrives in a fast-paced agency environment and enjoys building strong client relationships while delivering exceptional digital marketing solutions. As the digital account manager, you will serve as the primary point of contact for a portfolio of clients, ensuring the successful planning, execution, and performance of integrated digital marketing campaigns. You will work closely with internal teams across strategy, creative, content, media, social media, SEO, and analytics to deliver campaigns that drive measurable business results. In addition to managing client relationships, you will play a key role in identifying new business opportunities, growing existing accounts, and contributing to the agency's commercial success through selling and upselling services.

Client relationship management

• Act as the primary point of contact for allocated client accounts.
• Build and maintain strong, long-term client relationships.
• Understand clients' business objectives, challenges, and growth opportunities.
• Lead client meetings, presentations, campaign reviews, and strategic discussions.
• Ensure high levels of client satisfaction, retention, and account growth.

Campaign and project management

• Manage the end-to-end delivery of integrated digital marketing campaigns.
• Coordinate internal teams across creative, content, media, social media, SEO, paid media, and analytics.
• Ensure all campaigns are delivered on time, within budget, and aligned with client objectives.
• Monitor project timelines, budgets, deliverables, and campaign performance.
• Proactively identify and resolve campaign or project-related challenges.

Sales and business development

• Identify opportunities to sell additional agency services to existing clients.
• Proactively upsell digital marketing solutions that align with client objectives and business needs.
• Prepare proposals, quotations, scopes of work, and campaign recommendations.
• Support new business initiatives and participate in client pitches where required.
• Drive account growth and contribute towards agency revenue targets.
• Build trusted advisor relationships that position the agency as a strategic partner to clients.

Strategy and performance management

• Collaborate with internal specialists to develop effective marketing strategies.
• Translate client objectives into actionable digital marketing plans.
• Monitor campaign performance against agreed KPIs and objectives.
• Analyse data and prepare insightful performance reports.
• Present campaign insights, recommendations, and improvement opportunities to clients.
• Ensure accountability for commercial outcomes, return on investment (ROI), and overall campaign success.