Account Manager - Digital Marketing

Sandi Crowther Recruitment; KwaZulu-Natal; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Sandi Crowther Recruitment is seeking a skilled Account Manager to act as the primary liaison with clients, translating requirements into actionable briefs and coordinating multiple projects. The role focuses on delivering high-quality results, managing expectations, and driving client satisfaction within a marketing/digital context.

You will work with internal teams to ensure timely delivery, identify process improvements, and nurture existing accounts while maintaining strong professional

Qualifications

• Relevant degree or diploma in Marketing, Business, Communications or related field.
• Minimum 2 years' experience in account management or similar client-facing role.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• Ability to develop clear briefs, coordinate teams and maintain high work standards.
• Proactive, solutions-focused with attention to detail.
• Commercial awareness and ability to add value to client accounts.
• Familiarity with digital marketing campaigns and project management tools.

Responsibilities

• Build and maintain strong client relationships, acting as the key point of contact for day-to-day communication, project updates and deliverables.
• Translate client requirements into clear, actionable briefs for creative and digital teams.
• Coordinate multiple projects, allocating tasks, managing priorities and ensuring deadlines are met.
• Monitor project progress, follow up on outstanding tasks and proactively resolve challenges.
• Review creative and digital deliverables to ensure quality, accuracy and alignment with client briefs.
• Manage client expectations, communicate project updates and coordinate feedback and revisions.
• Identify opportunities to improve processes, enhance client satisfaction and grow existing accounts.
• Work collaboratively with internal teams to ensure projects run efficiently and clients receive excellent service.

Skills

Communication

Relationship-building

Project coordination

Time management

Briefing

Problem-solving

Education

Marketing/Business/Communications degree or diploma

Tools

Project management tools

Job description

Responsibilities:

• Build and maintain strong client relationships, acting as the key point of contact for day-to-day communication, project updates and deliverables.
• Translate client requirements into clear, actionable briefs for creative and digital teams.
• Coordinate multiple projects, allocating tasks, managing priorities and ensuring deadlines are met.
• Monitor project progress, follow up on outstanding tasks and proactively resolve challenges.
• Review creative and digital deliverables to ensure quality, accuracy and alignment with client briefs.
• Manage client expectations, communicate project updates and coordinate feedback and revisions.
• Identify opportunities to improve processes, enhance client satisfaction and grow existing accounts.
• Work collaboratively with internal teams to ensure projects run efficiently and clients receive excellent service.

Requirements:

• Relevant Degree or Diploma in Marketing, Business, Communications or a related field.
• Minimum 2 years' experience in account management, project coordination or a similar client-facing role, ideally within a marketing or digital agency.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities, with the confidence to manage multiple projects and deadlines.
• Ability to develop clear briefs, coordinate teams and maintain high standards of work.
• Proactive, solutions-focused approach with excellent attention to detail.
• Commercial awareness and the ability to identify opportunities to add value to client accounts.
• Familiarity with digital marketing campaigns, website projects and project management tools would be advantageous.

If you're a confident communicator who loves working with people, bringing structure to busy projects and delivering exceptional client experiences, we'd love to hear from you!