Business Intelligence Developer

stepaheadstaffing; Johannesburg; On-site; ZAR 167,000 - 234,000; Full time

Job summary

stepaheadstaffing seeks a call centre professional in Johannesburg, South Africa to contact clients per campaigns and scripts to query outstanding payments and escalate as needed.

You will provide customers with product/service information, may use predictive dialing, and ensure precise data recording while delivering high-quality service to all customers.

Qualifications

• Grade 12/Standard 10/NQF 4 required.
• STI FAIS Credits (as per DOFA date) required.
• 1 year call centre sales experience preferred.

Responsibilities

• Contact clients according to campaigns and scripts to query outstanding payments.
• Elevate collection cases to the next level when required.
• Provide customers with essential information regarding products and services.
• Predictive dialing may be used when contacting clients.
• Ensure accuracy in recording of data and provide quality service to external and internal customers.

Education

Grade 12/Standard 10/NQF 4

Job description

Johannesburg, South Africa | Posted on 17/02/2026

Responsiblefor contacting clients according to specified campaigns and scripts to queryoutstanding payments and elevate to the next level of collection if required.May provide customers with essential and information regardingproducts and services. Predictive dialling may be used when contacting theclient. Provides quality service to external and internal customers byensuring accuracy in recording of data.

Requirements

MinimumQualification

• Grade 12/Standard 10/NQF 4
  
• STI FAIS Credits (as per DOFAdate)
  

MinimumExperience

• At least 1 years call CentreSales experience
  
• Ability to multi-task and copewith pressure