Senior Dialler Manager

The Unlimited; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

The Unlimited is seeking a Senior Dialler Manager to oversee and optimize our dialler infrastructure for high-volume outbound campaigns. You will drive strategy, measure performance, and push continuous improvements to maximize agent productivity and campaign results.

Ideal candidates bring hands-on experience with Genesis or similar dialer platforms, deep knowledge of outbound call centre operations, and a proven track record of leading dialler teams toward superior efficiency and compliance.

Qualifications

• Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
• Strong experience managing dialler systems such as Genesis or similar platforms within a high-volume outbound environment.
• Strong understanding of outbound call centre operations, dialling strategies, regulations, and compliance requirements.
• Experience analysing campaign and dialler performance and implementing strategies to improve productivity and results.
• Proven experience leading dialler operations and driving continuous improvement.

Responsibilities

• Oversee the management, strategy, and optimization of the dialler system to maximize agent productivity and campaign performance.
• Lead data-driven decision making to improve campaign results and dialler efficiency.
• Drive continuous improvement in dialer operations, compliance, and outbound effectiveness.

Skills

Dialer systems management

Data analysis

Team leadership

Regulatory compliance

Campaign optimization

Education

Bachelor's degree in IT/Business

Tools

Genesis Dialer

Job description

We're on the hunt for a Senior Dialler Manager. Are you passionate about managing and optimizing dialler systems within a high-volume outbound call centre environment? Do you thrive in the telemarketing industry and have the experience to lead dialler strategy and performance? If so, we're eager to learn more about you!

As a Senior Dialler Manager, you will oversee the management, strategy, and optimization of the dialler system to ensure efficient and effective campaign performance. The primary goal of the Senior Dialler Manager is to maximize agent productivity and campaign performance through effective dialler management, data-driven decision-making, and continuous optimization.

If you have the following:

• Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
• Strong experience managing dialler systems such as Genesis or similar platforms within a high-volume outbound environment.
• Strong understanding of outbound call centre operations, dialling strategies, regulations, and compliance requirements.
• Experience analysing campaign and dialler performance and implementing strategies to improve productivity and results.
• Proven experience leading dialler operations and driving continuous improvement.

We'd love to hear from you!