Data Analyst BPO

CallForce; Cape Town; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Competitive salary + incentives

Dynamic, purpose-driven environment

Lead strategic initiatives

Exposure to global clients & cutting‑e

Career growth & flexible working

Job summary

CallForce is seeking a highly analytical Data Analyst in Cape Town to lead MI/BI/BA data strategy with a focus on dialler data management. You will drive digital transformation and work closely with the dialler team to optimise data, segmentation and campaign targeting for better contact rates.

You will build centralised reporting, deliver leadership dashboards, and spearhead BI initiatives for strategic planning and forecasting across campaigns and operations.

Qualifications

• 5+ years in data analytics, BI or BA, preferably in BPO/contact centre.
• Experience with dialler systems and campaign data segmentation.
• Proven track record leading digital transformation initiatives.

Responsibilities

• Build and manage centralised reporting across departments.
• Deliver real-time dashboards and leadership insights.
• Lead BI initiatives for planning and forecasting.
• Analyse processes and propose data-driven improvements.
• Own the dialler data strategy, segmentation, cleansing, and uploads.
• Ensure dialler data segmentation aligns with campaign goals.
• Collaborate with operations to align data with objectives.
• Drive transformation using AI, automation and cloud tech.

Skills

Data analytics

Stakeholder engagement

Communication

Tools

Power BI

Tableau

Zoho Analytics

SQL

ETL / Data warehousing

Job description

Location: Cape Town
Reports to: Head of Operations

About the Role

We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.

This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. You’ll work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goals—maximising contact rates and performance outcomes.

What You’ll Be Doing

• Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
• Deliver real-time dashboards and performance insights to leadership.
• Lead BI initiatives to support strategic planning and forecasting.
• Analyse business processes and recommend data-driven improvements.
• Own the dialler data strategy—from monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
• Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
• Collaborate with operations and dialler teams to align data strategies with campaign objectives.
• Drive digital transformation through AI, automation, and cloud-based solutions.

? What You’ll Need

• 5+ years in data analytics, BI, or business analysis (BPO/contact centre experience preferred).
• Strong skills in Power BI, Tableau, or Zoho Analytics.
• Advanced SQL and experience with data warehousing/ETL.
• Proven success in leading digital transformation initiatives.
• Experience working with dialler systems and campaign data segmentation.
• Excellent communication and stakeholder engagement skills.

? What We Offer

• Competitive salary + performance-based incentives
• Purpose-driven, dynamic work environment
• Opportunities to lead strategic initiatives
• Exposure to global clients and cutting-edge tech
• Career growth and flexible working options

? Ready to Make an Impact?

Join CallForce and help shape the future of data, technology, and performance in the BPO industry.

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